ISI Web of Knowledge Service for UK Education Ross MacIntyre, MIMAS, Manchester Computing, University of Manchester Online 2003 Thomson ISI Case Study: ‘Scientific information for higher education’

Manchester Computing

JISC Announcement 1999 Update on ISI and the UK HE community 24 May 1999 Update on Institute for Scientific Information (ISI) Web of Science® and the UK Higher Education Community: Important Announcement for all UKHE students, staff, libraries, and information services New Information Service The ISI service, which is currently hosted by BIDS at the University of Bath is the most successful and longest running of the subscription data services offered by the Joint Information Systems Committee (JISC). ISI is used extensively throughout the UK Higher Education community in both research and teaching. The service has been operational for eight years and the current contract expires in March CHEST has negotiated renewal of the contract with ISI, on behalf of JISC, resulting in an offer for ISI's new "Web of Science" service. New Service Provider As ISI Web of Science is a completely new information service requiring a different hardware platform and different support from the service provider serving the information to UK higher education institutions, JISC followed its normal policy of going to tender for service provision. The successful bid came from MIMAS at Manchester Computing, University of Manchester who will host the ISI Web of Science service. The service will be provided by a close collaborative partnership of MIMAS, the John Rylands University Library of Manchester (JRULM), and the Manchester Metropolitan University (MMU) Library.

Implementation  New service available via MIMAS Sept 1999–Aug 2005  Previous service (BIDS-ISI) terminated 31 st July 2000  1000 concurrent user capacity by Sept 2000 (i.e. double that of previous service)  Support material developed by experts within JRULM  Training material developed and delivered by experienced trainers from MMU and JRULM  Dedicated Helpdesk with Automated Query Handling  Agreed 2 nd level support arrangements, esp. ISI

Training & Support  Qualified Trainers used from Libraries at MMU and JRULM  MIMAS Service Manager attended each course  Online & Pre-printed materials – Presentations, Workbooks, User Guides and Promotional Material

WoK Helpdesk

"cause no harm and be wholly truthful in public pronouncements"  Involve local support staff from institutions and user group representatives from start  Formally test-run training sessions & gather feedback  Train the trainers appropriately – content, location & timing  Offer specific transition arrangements – documentation, mock-ups, demonstration, familiarisation, overlap  Inform all involved in ‘supply chain’ – what&when, ‘coming soon’, reminder, imminent change, introduced, reminder  Work with supplier for mutual benefit

Subscribers ‘The scores on the doors’  ISI products:  Web of Science 156  ISI Proceedings 156  Journal Citation Reports 69  Current Contents Connect 7  Derwent Innovations Index 3  BIOSIS Previews 2  ISI Chemistry 1  Additional Services:  Full-text Linkage Service 69  Holdings 58  OpenURL Resolver 12

WoS Sessions/Month Oct 1999-Aug 2003

CPU Use Nov 2001

Server Architecture from Sept 2002

Thursday 13 th Nov 2003

October 2003 WoK Sessions WoK IP WoK Athens Total WoK WoSEasyGeneral Cited Ref Sessions Searches Oct-03 (23%)(76%)(1%) All sites (156) Large (79) Large Avg Med (34) Med Avg Small (43) Small Avg

WoSEC  ISI Web of Science Enhancement Committee  Members: ISI (US & UK), MIMAS, JISC, CHEST, JIBS = Supplier, Service Provider, Funding Body, Negotiating Agent and User Group.  Meets Twice per Year  All UK User feedback classified, compiled & prioritised  Summary report prepared by MIMAS & JIBS  JIBS maintain ‘Wish List’ of specific enhancements  Affected ISI’s product development

Questions? MIMAS Manchester Computing The University of Manchester Oxford Road Manchester M13 9PL Website: