What is a high-performance work system? The right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving organizational goals Contrasts with traditional management practices In the past, decisions about technology, organizational structure, and human resources were treated as if they were unrelated LO1

Elements of a high-performance work system LO1

Outcomes of a high-performance work system LO1

Conditions that contribute to high performance Teamwork & empowerment Knowledge sharing Employee satisfaction Employee engagement LO1

Teamwork and empowerment Employee empowerment Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service Design work so that it is performed by teams Contributes to high performance when employee satisfaction & engagement improves Gives the organization fuller use of employees’ ideas and expertise LO1

Knowledge sharing Learning organization Supports lifelong learning by enabling all employees to acquire and share knowledge Key features of a learning organization: Engages in continuous learning Knowledge is shared Critical, systemic thinking is widespread Learning culture Employees are valued LO1

Employee satisfaction Employees experience their jobs as fulfilling or allows them to fulfill one’s important job values LO1

Employee engagement The extent that employees are satisfied, committed to, and prepared to support what is important to the organization Clear connection between high levels of engagement and total shareholder returns Direct impact on retaining employees High engagement organizations strive to foster employee’s passion for their work Occupational intimacy LO1