بسم الله الرحمن الرحيم Management Functions بسم الله الرحمن الرحيم Management Functions Miss Samah Ishtieh 18\8/2013

14 أيلول، 1514 أيلول، 1514 أيلول، 152 Miss. Samah IshtiehManagement Getting things done through others.” All of the activities and tasks undertaken by one or more persons for the purpose of planning and controlling the activities of others in order to achieve an objective or complete an activity that could not be achieved by the others acting independently.” “All of the activities and tasks undertaken by one or more persons for the purpose of planning and controlling the activities of others in order to achieve an objective or complete an activity that could not be achieved by the others acting independently.”

14 أيلول، 1514 أيلول، 1514 أيلول، 153 Miss Samah Ishtieh Management process It is called a process because the work of attaining objectives through a series of interrelated and interdependent activities and these activities each one is considered a process in itself. PlanningOrganizingleading (Directing)controlling The management process always begins by planning and ends by controlling. Traditionally management process consisted of four elements: Planning, Organizing, leading (Directing), and controlling.

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14 أيلول، 1514 أيلول، 1514 أيلول، 155 Miss Samah Ishtieh Management Functions Planning The process of selecting and developing the best course of action to accomplish an objective Keystone of all other management functions

14 أيلول، 1514 أيلول، 1514 أيلول، 156 Miss Samah Ishtieh Management Functions Organizing Follows planning and reflects how the organization tries to accomplish the plan. Involves the assignment of tasks, grouping of tasks into departments, and allocation of resources.

14 أيلول، 1514 أيلول، 1514 أيلول، 157 Miss Samah Ishtieh Management Functions Directing (Leading) The use of influence to motivate employees to achieve the organization's goals. Creating a shared culture and values, communicating goals to employees throughout the organization, and infusing employees to perform at a high level.

14 أيلول، 1514 أيلول، 1514 أيلول، 158 Miss Samah Ishtieh Management Functions Controlling Monitoring employees' activities, determining if the organization is on target toward its goals, and making corrections as necessary.

14 أيلول، 1514 أيلول، 1514 أيلول، 159 Miss Samah Ishtieh Manager A manager is someone who plans, organizes, leads, and controls the people and the work of the organization in such a way that the organization achieve its objectives

14 أيلول، 1514 أيلول، 1514 أيلول، 1510 Nursing Management Nursing management is the process by which nurse managers practice their profession. Is the process of working through nursing members to achieve organizational objectives. Miss Samah Ishtieh

14 أيلول، 1514 أيلول، 1514 أيلول، 1511 Who Needs Nursing Management? All types of health-care organizations, including nursing homes, hospitals, home health-care agencies, ambulatory care centers, student infirmaries, and many others, need nursing management. Miss Samah Ishtieh

14 أيلول، 1514 أيلول، 1514 أيلول، 1512 Miss Samah Ishtieh Organizational Hierarchy Organizational Hierarchy

14 أيلول، 1514 أيلول، 1514 أيلول، 1513 Organizational System According to Katz and Kahn (1978): Management Process (Managerial Function) Outputs (Products Services ) Inputs (Recourses) Miss Samah Ishtieh

14 أيلول، 1514 أيلول، 1514 أيلول، 1514 Miss Samah Ishtieh Management in the Organization Hierarchy Operative/Lower management close to the actual processes short time range of planning

14 أيلول، 1514 أيلول، 1514 أيلول، 1515 Organizational Hierarchy Top Management Middle Management Lower Management

14 أيلول، 1514 أيلول، 1514 أيلول، 1516 Miss Samah Ishtieh -The lowest level of management comprising the management personnel, such as shop floor supervisors and foremen. -They look after day-to-day operations and develop short-range plans referred to as operational plans for controlling day-to-day operations.

14 أيلول، 1514 أيلول، 1514 أيلول، 1517 Miss Samah Ishtieh This level of management ensures that the decisions and plans taken by the other two are carried out. Lower-level managers' decisions are generally short-term ones. They are responsible for operational decisions.

14 أيلول، 1514 أيلول، 1514 أيلول، 1518 Miss Samah Ishtieh Cont. Level Middle management and experts development of their units and coordination between other same level units plant managers, region managers, business unit managers middle time range of planning

14 أيلول، 1514 أيلول، 1514 أيلول، 1519 Miss Samah Ishtieh -It represents functional managers, such as production manager, finance manager, marketing manager, etc. -These managers are responsible for implementing the policies of the top management pertaining to their areas of operation, by identifying, arranging and allocating resources needed. -They formulate medium term plan covering a time span of about one year referred to as tactical or aggregate planning.

14 أيلول، 1514 أيلول، 1514 أيلول، 1520 Miss Samah Ishtieh Mid-level managers have a specialized understanding of certain managerial tasks. They are responsible for and carrying out the decisions made by top-level management. They are responsible for tactical decisions.

14 أيلول، 1514 أيلول، 1514 أيلول، 1521 Miss Samah Ishtieh Top management Top management strategic planning overall development and coordination of organization long time range of planning

14 أيلول، 1514 أيلول، 1514 أيلول، 1522 Miss Samah Ishtieh - The highest level of management comprising of the Board of Directors, Chief Executive and Head of Divisions. -The basic function of the top management is to set overall organizational policies through long-term planning referred to as strategic or conceptual planning. Top-level managers require an extensive knowledge of management roles and skills.

14 أيلول، 1514 أيلول، 1514 أيلول، 1523 Miss Samah Ishtieh They have to be very aware of external factors such as markets. Their decisions are generally of a long- term nature. They are responsible for strategic decisions. They have to chalk out the plan and see that plan may be effective in future

14 أيلول، 1514 أيلول، 1514 أيلول، 1524 Miss Samah Ishtieh Management Competencies Conceptual Skill—the ability to see the organization as a whole and the relationship between its parts. Human Skill— The ability to work with and through people. Technical Skill — Mastery of specific functions and specialized knowledge.

14 أيلول، 1514 أيلول، 1514 أيلول، 1525 Miss Samah Ishtieh Three basic competences, Level of management Technical skillsInterpersonal skillsConceptual skills

14 أيلول، 1514 أيلول، 1514 أيلول، 1526 Miss Samah Ishtieh The Skill Approach Skills are learned, not inherited Diagnostic skills to define problems correctly and find correct solutions Decision making skills competence to understand the organization competence to make decisions when all information is not available Time management skills

14 أيلول، 1514 أيلول، 1514 أيلول، 1527 Miss Samah Ishtieh Six Habits of Highly Effective People Be proactive Begin with the end in mind Put first things first Think win-win Seek to understand and then to be understood Sharpen the saw

14 أيلول، 1514 أيلول، 1514 أيلول، 1528 Miss Samah Ishtieh Manager Roles Informational Monitor Disseminator Spokesperson Interpersonal Figurehead Leader Liaison Decisional Entrepreneur Disturbance Handler Resource Allocator Negotiator

14 أيلول، 1514 أيلول، 1514 أيلول، 1529 Miss Samah Ishtieh Nursing Management Is the process of working through nursing members to achieve organizational objectives. It is the coordination and integration of nursing resources by applying the management process in order to accomplish care and service, goals and objectives. Successful nursing management must use managerial functions; planning, organizing, directing and controlling in an interrelated form to solve the problem. It is the coordination and integration of nursing resources by applying the management process in order to accomplish care and service, goals and objectives. Successful nursing management must use managerial functions; planning, organizing, directing and controlling in an interrelated form to solve the problem.

14 أيلول، 1514 أيلول، 1514 أيلول، 1530 Miss Samah Ishtieh The Nurse Manager The nurse manager is neither genuine, nor hero, but rather he/she is persistent, tough- minded, hard worker, intelligent and have analytical ability. He/she is the key person who coordinate the work through management levels.

14 أيلول، 1514 أيلول، 1514 أيلول، 1531 Miss Samah Ishtieh Leadership vs. Management Leadershipis an influence relationship among leaders and followers who intend real changes that reflect their shared purposes. Leadership is an influence relationship among leaders and followers who intend real changes that reflect their shared purposes. Managementis the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources. Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

14 أيلول، 1514 أيلول، 1514 أيلول، 1532 Functions of Management Versus Leadership Management produces Order and Consistency Planning / Budgeting Establish agendas Set time tables Allocate resources Organizing / Staffing Provide structure Make job placements Establish rules and procedures Leadership produces Change and Movement Establishing Direction Create a vision Clarify big picture Set strategies Aligning People Communicate goals Seek commitment Build teams and coalitions

14 أيلول، 1514 أيلول، 1514 أيلول، 1533 Miss Samah Ishtieh Management Controlling / Problem Solving Develop incentives Generate creative solutions Take corrective action Leadership Motivating and Inspiring Inspire and energize Empower subordinates Satisfy unmet needs