©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management, Supervision, and Decision Making Increasing Management Effectiveness Effective Supervision Managing with Information CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Increasing Management Effectiveness GOALS ● Identify three important roles successful managers play in organizations. ● Explain how managers use resources to accomplish the work of an organization. ● List and explain accepted management principles. 2 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management Roles ● A common set of activities that make up an important part of a managers job. ● Communicators – make sure important information is gathered, used appropriately, and shared with those who need it. ● Relationship builders – managers represent their organization and maintain effective relationships with others ● Decision makers – effective managers are consistently on the lookout for new opportunities and areas for improvement. 3 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Checkpoint ● What are the three roles of successful managers? ● Communicator ● Relationship Builder ● Decisions Maker CHAPTER 1 4

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Getting Work Accomplished 5 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Checkpoint ● How can managers make effective decisions about the work of an organization is accomplished? ● Managers must carefully consider each of the types of resources can most effectively used as they plan, organize, implement, and control the work of an organization. CHAPTER 1 6

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Principles of Effective Management ● Effective managers ● Demonstrate commitment to the success of the organization ● Take responsibility for developing and implementing plans to achieve the organization’s goals ● Identify the resources and ensure they are available ● Organize and coordinate the work to achieve efficient and effective operations ● Recognize the importance of employees ● Monitor activities and results 7 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Checkpoint ● What are management principles? ● The fundamental guidelines for the decisions and actions of managers. CHAPTER 1 8

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Effective Supervision GOALS ● Identify the responsibilities of supervisors. ● Describe the day-to-day management activities of supervisors. ● Discuss ways that businesses can improve the skills of supervisors. 9 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Supervisor’s Job ● Subordinate – subject to the authority and control of another person ● Responsibilities of supervisors ● Communicate the goals and directions of management to employees ● Explain employee concerns and ideas to management ● Evaluate and improve employee performance ● Performance Review 10 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Supervisor’s Job ● Responsibilities of supervisors ● Encourage employees to do their best work ● Use resources efficiently 11 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Checkpoint ● List the responsibilities that are common to all supervisors? ● Communicating goals and directions ● Keeping management informed ● Evaluating and improving employee performance ● Motivating employees ● Using resources wisely CHAPTER 1 12

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing Day-to-Day Activities ● Scheduling work ● Work Schedules – identify the tasks to be done, employees assigned to the work and the time frame for completion of each task. ● Time Management – involves managing work schedules to achieve maximum peoductivity ● Communicating with employees ● Controlling quality 13 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Checkpoint ● What are some common management tools used by supervisors and how does it each help with day-to-day management responsibilities? ● Work Schedules, Memos and Reports, Evaluation Checklists CHAPTER 1 14

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Improving Supervisory Skills ● Formal training ● Work coach ● An experienced manager who meets regularly with a new manager to provide feedback and advice. ● Self-directed training 15 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing with Information GOALS ● Explain how management information systems and business research help managers with planning and controlling activities. ● Identify the four steps in the problem-solving process and how the process supports decision making. 16 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Using Management Information ● Using management information systems ● MIS – a computer based system that stores, organizes, and provides information about a business. ● What-if analysis – A systematic way to explore the consequences of specific choices using computer software. ● Business research 17 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Checkpoint ● In addition to conducting their own research what other sources of business research are available to companies? ● Professional Research organizations ● Research centers and universities faculty ● Federal Government ● Trade and Professional associations CHAPTER 1 18

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Decision Making ● Problems and decision making ● A difficult situation requiring a solution ● Steps in problem solving ● Identify the problem ● Symptom – a sign or indication of something that appears to be the problem ● List possible solutions ● Analyze the solutions ● Select the best solution 19 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Problem-Solving Process 20 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Contingency Planning ● An alternative course if action to be followed if a specific problem arises ● Possible problems ● Alternative approaches 21 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Checkpoint ● List the four steps in problem solving? ● Identify the problem ● Determine possible solutions ● Analyze the solutions ● Select the best solutions CHAPTER 2 22