Communication and response management reporting dashboard September 2008.

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Presentation transcript:

Communication and response management reporting dashboard September 2008

switched-on reporting 0 This MonthCumulative% Website 100% This Month 100% Cumulative Website availability % 9,276352,983 Number of visits 71%76% Split Residential % Top 20 Countries this month (visits to website) Exchanges switched-on United States - 3,905 United Kingdom - 3,883 N/A Sweden - 86 India - 54 Germany - 46 China - 45 Europe - 37 France - 36 Australia %14% SME % 15% 9% Corporate % 00:06:20 00:07:31 Average dwell time 710 Average number of pages visited 14 57,417 Residential 2 7,250 Business 1664,667 Total Total number of online searches New Zealand - 24 Netherlands - 18 Israel - 17 Canada - 15 South Korea - 14 Switzerland - 13 Spain - 12 Japan - 10 Taiwan - 9 Italy - 9 REPORT 23 September ,984 Welsh 20 switched-on reporting

switched-on Website Traffic REPORT 23 September 08

switched-on reporting Call Centre 00:00:13 This Month 00:00:16 Cumulative Average time call waiting 104 2,073 Total number of calls (Operator & IVR) 80% 76% Split Residential % 12% 10% SME % 0% 4% Corporate % 70 1,243 IVR only No. of live operator calls only 100% % of calls resolved on first contact 22 Calls forwarded from CP’s 00:01:4100:01:40 Average call duration Top reasons to call Migration date FAQs REPORT 23 September 08 - This Month - Cumulative Total no. of searches (Operator & IVR) s recorded & white mail received No. of s/ white mail/info despatched 00 Welsh speaker requests This MonthCumulative 8% 10% CP’s % 0 This MonthCumulative% Exchanges switched-on Volume 1, Volume

switched-on Call Centre Traffic REPORT 23 September 08

switched-on reporting REPORT 23 September 08 Communication Methods 0 This MonthCumulative Residential Customers reached via door drop (DM used to date) - Awareness % 0 Reach % of total Households SME Customers reached via DM Awareness % Reach (% of Total SMEs) Where did you hear about switched-on? 0 This MonthCumulative - 0 Leaflet Poster Direct Mail - This MonthCumulative - - Information Pack Word of Mouth Other This MonthCumulative% Exchanges switched-on 20