Process Mapping (To-Be)

2 Copyright e-Government Program (Yesser) Business Process redesign methodology in four stages Activities:  Develop initial hypothesis on improved process  Involve key business process owners in redesign team  Test hypothesis with cross- functional group of stakeholders  Refine hypothesis in light of stakeholder feedback  Syndicate results and generate stakeholder commitment Deliverables:  Stakeholder interviews & workshop to test and syndicate hypothesis  Draft map of improved process

3 Copyright e-Government Program (Yesser) Input from various sources  Check several sources to increase process performance  Involve specialists  Key business process owners  Subject matter experts  Experts familiar with the organization  Business analysis  Contribution of top management will ensure mapping the analysis results against the organization objectives and strategy

4 Copyright e-Government Program (Yesser) Input from various sources

5 Copyright e-Government Program (Yesser) Business Process redesign methodology in four stages Activities:  Measure gap along key performance criteria, e.g.  Time  Number of customer interactions  Headcount  Measure and assess gap along underlying drivers to performance  Process steps  IT infrastructure  Rules and regulations  Legal environment  Define steps required to bridge performance gap Deliverables:  Document gaps along series of performance drivers

6 Copyright e-Government Program (Yesser) Business Process redesign methodology in four stages Activities:  Sequence steps to achieve target process  Assign clear responsibilities  Develop approach to change behavior and mindsets of stakeholders  Processes and procedures  Role modeling  Implementation plan for supporting infrastructure  IT infrastructure  Legal framework (if needed) Deliverables:  Implementation blueprint

7 Copyright e-Government Program (Yesser) Process

8 Copyright e-Government Program (Yesser) Process Step

9 Copyright e-Government Program (Yesser) Role

10 Copyright e-Government Program (Yesser) Company HR Officer Payment Gateway Company Employee MoL new solutionl MoI system Work Permit process flow Request Work Permit Process request Receive WP Submit payment Request approved Empl. info Submit WP application WP fee Receive payment Proce ss the decisi on View decision Request refused Send refusal Receive refusal Receive payment receipt Send recei pt WP Payment receipt Receive payment receipt Send WP approval Check WP Data consistency WP Approval Receiv e WP Approv al Initial state: -Company employee has acquired an entry visa at MoFA or embassy, and requests a Work Permit at the Labour Office. Final state: - Company employee has a Work Permit To-Be

11 Copyright e-Government Program (Yesser) Work Permit process flow Company Employee Company HR Officer Labour Office Employee Bank Branch Officer Request Work Permit Save employee data on disk Upload data at Labour Office Computer Department Pay WP fee Receive payment and return receipt WP Fee Receive payment receipt WP Payment receipt Check Employe e data Receive physical WP Physical WP Issue physical WP Data OK Correct empl. data Data incorrect As-Is

12 Copyright e-Government Program (Yesser) Company HR Officer Payment Gateway Company Employee MoL new solutionl MoI system Work Permit process flow Request Work Permit Process request Receive WP Submit payment Request approved Empl. info Submit WP application WP fee Receive payment Proce ss the decisi on View decision Request refused Send refusal Receive refusal Receive payment receipt Send recei pt WP Payment receipt Receive payment receipt Send WP approval Check WP Data consistency WP Approval Receiv e WP Approv al Initial state: -Company employee has acquired an entry visa at MoFA or embassy, and requests a Work Permit at the Labour Office. Final state: - Company employee has a Work Permit To-Be