Joe Dobbs Virtual Reference Coordinator. Statistics Survey Results UT Austin Online Reference QuestionPoint -vs- Instant Messaging Questions.

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Presentation transcript:

Joe Dobbs Virtual Reference Coordinator

Statistics Survey Results UT Austin Online Reference QuestionPoint -vs- Instant Messaging Questions

Ask a UT System Librarian Usage 959 Chats

Sept – Oct 2007 Users by UT Component 39 % 25 % 16 % 9 % 6% 1% Total - 285

2007 Chats Handled by UT Component 959 Chats

2007 Chats by Hour

2007 Survey Results Was this service easy to use? 156 Surveys

2007 Survey Results I prefer asking questions online, using or chat. 156 Surveys

2007 Survey Results Are you satisfied with the hours of service? 156 Surveys

2007 Survey Results Were you satisfied with the answer to your question? 156 Surveys

2007 Survey Results Would you use this service again? 156 Surveys

UT Austin Online Reference Questionpoint IM Reference Pilot Meebo

Questionpoint Patron Queuing Multiple Librarians Transcripts Surveys &User Comments User Data –Affiliation, Integrated Follow-Up Reports & Statistics? Unstable? Slow No Typing Indicator Usability Users Need to Come to Us Lack of Presence Indicator ProsCons

Meebo Pros Stable Fast Free Usability User-centered Typing Indicator Presence Indicator Cons One login/shift changes No Queuing No Transcripts No User Data No Automated Statistics

Meebo

IM Interoperability

Meebo and Ask a UT System Librarian? Problem monitoring two Meebo-based services at the same time Shift changes Lack of transcripts No patron information

New Logo Pens Posters (download and print)