WebSnapware 2009 Product presentation

Technology Doc.No.: ASE/APP/PLM/ 0164 / EN

Technology Two implementation options exist: As an applet integrated into a web portal Application is started by clicking on a link in a web site Team bar location on the screen is flexible As a JAVA web start application Team bar location on the screen is flexible Visibility of the team bar is controlled by the application, e.g. event-driven in back- or foreground An installation on the client is not required Prerequisite: JAVA Runtime Engine is installed Doc.No.: ASE/APP/PLM/ 0164 / EN

Arcitecture PBX 1 PBX 2 PBX 3 CTI Server Snapware Server LAN Web Server Data base server, e.g. LDAP or Lotus Notes Doc.No.: ASE/APP/PLM/ 0164 / EN

Overview Doc.No.: ASE/APP/PLM/ 0164 / EN

Overview Team bar Attention feature Chat Incoming call Call journal Directory Automated dialing for outgoing call Call scheduling and call reminders Calendar integration WebSnapware with Telesnap ACD Doc.No.: ASE/APP/PLM/ 0164 / EN

Team bar Team functions Doc.No.: ASE/APP/PLM/ 0164 / EN

Team bar 1/3 Team bar with line status & folder structure Individual presentation: WebSnapware Team Bar can be displayed at the top, at the bottom, right or left of the monitor Independent collaboration tool & team collaboration Application buttons display important telephony functions on the screen and are easy to use Simplified phone and call handling Telephony Action Buttons Doc.No.: ASE/APP/PLM/ 0164 / EN

Team bar 2/3 Real-time display of the phone status for the own phone and for the team members’ phones Improved Presence Management: Recent status will be displayed on the Snapware Team Bar like „meeting, lunch, home office“,... Easy call pick up from team members’ phones Display of the active calendar entries Line status for the own extension Doc.No.: ASE/APP/PLM/ 0164 / EN

Team bar 3/3 Internal / external call conencted Internal / external call ringing Extension is logged off Opens chat window Doc.No.: ASE/APP/PLM/ 0164 / EN

Team functions Doc.No.: ASE/APP/PLM/ 0164 / EN

Attention feature Personalized configuration of acoustic signals to distinguish between internal and external calls Separate configuration for every extension on the team bar Doc.No.: ASE/APP/PLM/ 0164 / EN

Chat Instant messaging (chat) with colleagues, which can also be located in different locations Simultaneous One-on-One chats with multiple persons in separate folders ‘Copy and Paste’ from chat window into the clipboard for reuse of information in WebSnapware or other applications, e.g. to dial a transmitted phone number Doc.No.: ASE/APP/PLM/ 0164 / EN

Presence Management Control your reachability Doc.No.: ASE/APP/PLM/ 0164 / EN

Presence Management Possibility to create PM Profiles through the web interface Activate/deactivate PM profiles Ability to activate/deactivate PM profile by the Calendar Server Doc.No.: ASE/APP/PLM/ 0164 / EN

Telephony functions Control your phone Doc.No.: ASE/APP/PLM/ 0164 / EN

Incoming call Automatically matches the calling party’s phone number with entries in the address databases All related information is displayed on the screen Supports also 2nd incoming call for an easy call control (dependent on the PBX) The connection window can be deactivated by the user Doc.No.: ASE/APP/PLM/ 0164 / EN

Phone journal Continuous logging of all phone calls Several filter options to organize the journal by certain criteria, e.g. to display only unsuccessful call attempts Favorites list, showing the most frequently dialed numbers Opens Phone Journal Doc.No.: ASE/APP/PLM/ 0164 / EN

Directory 1/2 Integrated directory Combined search by multiple criteria Redundancy for the address book possible Opens directory Doc.No.: ASE/APP/PLM/ 0164 / EN

Directory 2/2 Option to simultaneously integrate LDAP, MS Outlook and Lotus Notes directories and to perform a search across all sources Possibility to initiate calls directly from the directory Doc.No.: ASE/APP/PLM/ 0164 / EN

Outgoing call 1/2 Initiate calls directly from the directory per double-click The context menu provides the option to select from all stored numbers Doc.No.: ASE/APP/PLM/ 0164 / EN

Outgoing call 2/2 Click-to Dial using Drag & Drop into the number field Hot keys enable the user to dial out from other applications by highlighting a phone number and pressing the key (available for Microsoft Windows and Linux operating systems) Edit field for phone number Doc.No.: ASE/APP/PLM/ 0164 / EN

Call scheduling Never forget a call Doc.No.: ASE/APP/PLM/ 0164 / EN

Call reminder 1/3 Automatic reschedule after an unsuccessful call attempt Caller information automatically filled in with directory information Includes a call reason for later reference Automatic call reminder on screen, when specified call time is reached Doc.No.: ASE/APP/PLM/ 0164 / EN

Call reminder 2/3 Pop-up-window at scheduled time No workflow interruption Initiate the phone call with a mouse click Possibility to further postpone the scheduled call Doc.No.: ASE/APP/PLM/ 0164 / EN

Call reminder 3/3 Clear overview on all scheduled calls Opens list with scheduled calls Doc.No.: ASE/APP/PLM/ 0164 / EN

ACD control Telesnap ACD and classic ACD solutions Doc.No.: ASE/APP/PLM/ 0164 / EN

Telesnap ACD 1/3 Log on of the agents to Telesnap ACD via WebSnapware Please check the additional presentation for the product „Telesnap ACD“ Log on to multiple agent groups possible Doc.No.: ASE/APP/PLM/ 0164 / EN

Telesnap ACD 2/3 Display of the agent state via WebSnapware The extension is logged on to the ACD and in pause mode. The extension is logged on to the ACD. The extension is logged on to the ACD and in wrapup time. Doc.No.: ASE/APP/PLM/ 0164 / EN

Telesnap ACD 3/3 Control the agent state via WebSnapware OPens dialog to manual set the wrapup time of activate/deactivate the pause mode Control of the agent state via the agent state icon of the own extension Doc.No.: ASE/APP/PLM/ 0164 / EN

More information Doc.No.: ASE/APP/PLM/ 0164 / EN

System requirements - Server WebSnapware Server Supported operating systems: Micrososft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1 For redundant supply of the system data base only: Microsoft SQL Server 2005 or 2008 (optional) Hardware: CPU 2,4 GHz, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapter Web Server The MIME type JNLP must be supported Java Runtime Environment 1.5 has to be installed Server administration Supported Webbrowser: Microsoft Internet Explorer 6.0 SP1 Doc.No.: ASE/APP/PLM/ 0164 / EN

System requirements - Client Client Supported operating systems: Microsoft Windows NT 4.0 Workstation or Server SP 6.0a Microsoft Windows 2000 Professional or Server SP 4, Microsoft Windows XP Professional, Microsoft Windows Vista 32 Bit and 64 Bit, Microsoft Windows 7 32 Bit and 64 Bit SuSE-Linux 9.x, 10 Mac OS X Java Runtime Environment 1.5 is required Hardware: PC with at least 300 MHz CPU, 256 MB RAM, network adapter Mozilla Firefox 1.7 oder Microsoft Internet Explorer 6.0 SP1 for the administration of the PM profiles required Doc.No.: ASE/APP/PLM/ 0164 / EN

Calendar integration Doc.No.: ASE/APP/PLM/ 0164 / EN

Calendar integration Display of the active calendar entries in the team bar Calendar my be opened via the context menu Scrolling in the calendar possible Entries can be read modified created or deleted Integration in Microsoft Exchange, Lotus Notes and Groupwise possible Connection to different groupware systems in one installation possible Doc.No.: ASE/APP/PLM/ 0164 / EN

Benefits High customer satisfaction Increased employee motivation Efficient workflow Best possible internal communication Networking of existing communication tools Efficient in- / outbound communication Extensive use of existing infrastructure Increased efficiency Doc.No.: ASE/APP/PLM/ 0164 / EN

Telesnap EVERYWHERE You want to know more ? Or just contact us: Fon: +49(0) Fax: +49(0) Doc.No.: ASE/APP/PLM/ 0164 / EN