® Western Area Mailing Industry Focus Group July
Operational Window Changes (OWC) and FCM Volume Decline Service Performance Commitment to Customers and Employees Customer Communications Innovation to Grow Business Agenda 2
FY 2015 Service Challenge 3
Operating Window Change (OWC) implementation began in all processing facilities 320 Significant changes to: Transportation Schedules Machine Schedules Employee Schedules Customer Supplier Agreements CSA 4
FCM Volume Decline 5
First Class Volume Decline Source: RPW, FY2007 – FY2014 6
National Service Performance 7
8 Performance IndicatorPostal Quarter 3 April 1 – June 30, 2015 FCM Composite89.99 Priority Mail Composite91.49 STD Combined (DSCF & DNDC Ltrs & Flts) Periodicals86.74
Customer Communications 9
We will continue: Industry Alerts Industry & PCC webinars and presentations PCC and Managed Account messaging from: PCC program office HQ Business Customer Support & Service From Area and District BSNs BME messaging to affected customers Weekly posting of planned operational moves on RIBBS Structured release cycle for labeling list / mail directional file changes Customer Communications 10
Growing the Business 11
0303 Investments – Next Gen Equipment Delivery Sortation System PASS Real-Time Scanners Mobile Delivery Device (Replacement Scanners) Ring Scanners New Parcel Sorters Future Vehicles 12,7014,162208, ,486 Coming Soon: Surface Visibility Scanners 31 ~22,000 12
We are Committed to Service Excellence Commitment Engage Industry Stability with OWC C OMMITMENT TO S ERVICE E XCELLENCE Use Data and Diagnostic Tools Educate and Empower Employees Drive Efficiency 13