QUICK START QUICK START TRAINING Updated – September 15, 2011

TOPICS 1. Mindset 2. Comp Plan 3. Customers 4. Recruiting 5. Promoting Events

MINDSET MINDSET Section 1

Save Your- Self Time Energy Money SYSTEMSYSTEM

EVERYTHING YOU DO DUPLICATES GOOD or BAD

YOUR WHY What PAIN in your life do you want ACN to fix? That is your WHY. If your WHY is strong enough, it will help you handle the emotional rollercoaster.

THE LAUNCH Message to the New IBO - The Launch is the most important part of your ACN business. Your launch will take 2 hours and will occur within 24/48 hours of joining ACN. If you are not willing to be launched correctly its better for you not to join ACN. Message to the Upline Leader - When a new IBO joins your team an enormous responsibility falls on your shoulders. If you’re not willing to launch your new IBO properly, DO NOT bring them into ACN as you are setting them up for failure. No Deviations - No Rushing - No Shortcuts

LAUNCH PROCESS STEP #1 - Help you get your IBO#, register for team s. Then we will activate your Online Store & help you determine your WHY. After that we’ll explain the importance of ETT. STEP #2 - Help you to use your ACN Online Store & sign up services until you’re a QTT. Then we’ll roleplay the Customer Script so you will know how to acquire customers other than yourself when we are not with you. STEP #3 - Help you write down your top 10 names. Then we’ll roleplay the Pique Script so you will know how to invite prospects to your 1st PBR. We then schedule your PBR to happen in your 1st 7 days. Finally we watch you pique 1 or 2 of your top 10 prospects using the ACN 12 minute Opportunity video & invite them to your PBR. No Deviations - No Rushing - No Shortcuts

COMP PLAN COMP PLAN Section 2

“Compensation is only earned at ACN when customers are acquired!”

PERSONAL RESIDUAL INCOME 1% - 10% 1+ Points 30+ Points 40+ Points 50+ Points 1% 3% 5% 10% Upline commissions are cut in half when personal commissions are 3% or above Energy Services Are 50% Commissionable

OVERRIDING RESIDUAL INCOME Level Residual You % to 10% ¼% ½% 3% 5% 8% Energy Services Are 50% Commissionable

ETT QTT* 5 points QTT* ETT QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days not under a person with the same position. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. See the ACN Compensaton plan for full details. ETT Team CABs 2 QTT = $100 4 QTT = $500 6 QTT = $ QTT = $ QTT = $ QTT = $3000 US – 7 points CA – 5 points

ETL ETT ETTETT ETL QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days not under a person with the same position. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. See the ACN Compensaton plan for full details. 15 points ETL Team CABs 3 QTT = $200 5 QTT = $ QTT = $ QTT = $ QTT = $ QTT = $ QTT = $ QTT = $ QTT = $7000

TC 200pts TC QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days not under a person with the same position. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. See the ACN Compensaton plan for full details. 200pts200pts TC Team CABs 5 QTT = $ QTT = $ QTT = $ QTT = $ QTT = $ QTT = $ QTT = $10, QTT = $12, QTT = $25,000

ACN COMPENSATION SVP SKY IS THE LIMIT 3½%* Residual Past 7 th Level RD T-CABS** Up to $30K RVP T-CABS Up to $50K 1½%* Residual Past 7 th Level *Based on type of services and services not under a person of the same position. T-CABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days not under a person of the same position. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. See the ACN Compensation Plan for full details.

CUSTOMERS CUSTOMERS Section 3

CUSTOMER GOALS The Launch Acquire 50 Points ASAP so you can be positioned to earn up to 10% on all your personal customers & earn residual income through your 7th level. Yourself Those not joining ACN CUSTOMER SOURCES QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days not under a person with the same position. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. See the ACN Compensaton plan for full details.

ACN ON-LINE STORE Visit your own personal Online www. __________.acndirect.com to determine what services are availalble in your market. Videophone Digital Phone Local Phone Long Distance Cell Phone Wi-fi Internet Home Security Business Asst. Premium Tech Support Natural Gas Electricity Digital Talk - Business WiMax Internet Cable Internet DSL Internet Cable TV Satellite TV

CUSTOMER SCRIPT “Favor - Help - Try - Share Your Why” “Hi _________ Can you do me a Huge Favor? (pause) I just started with a Home Services company because (share your why)... I have to get a few more customers Tonight!... Would you be willing to take 5 minutes with me right now and look at my Online Store and pick out 2 or 3 services that would be best for you?... PLEASE?

RECRUITING RECRUITING Section 4

100 PERSON LIST Success Tip: Don’t Prejudge List everyone, especially the most successful, those who used to be successful, those that want to be successful, those with strong work ethic. WillWon’t Won’t Will. TIP: Everyone has the right to tell you no. Those you think Will – Won’t and those you think Won’t – Will.

PIQUE SCRIPT BE NATURAL, EXCITED & URGENT! “Hi _________ Are you open to making extra money? (pause) I found a way we can get paid when people pay their bills. Can you take 12 minutes right now to watch a short video that explains everything? Success Tip: If after watching the ACN 12 Minute Overview Video, your prospects are interested in joining go ahead and sign them up. If they have questions call your Upline Expert to answer. If prospects simply want to be a customer go ahead and sign them up using your ACN Online Store.

PRESENTATIONS PBR’s are effective because you can present to many prospects at the same time. 12 Minute Online & DVD presentations are effective because prospects can quickly see the opportunity no matter where they live or what their schedule is. 1on1 presentations are effective since you are face to face with your prospect. You can either choose to use the 12 minute video or the hard copy ACN on1ON-LINE & DVDPBR

PRESENTATION - FORMATS OPTION # Minutes Total  Tell your story (2 Min)  Play the ACN 5 minute “Opportunity Video” (5 Min)  Cover points 4 to 10 of the “ACN 1-10 Handout” (15 Min)  Play the ACN 4 minute “Integrity Video” (4 Min)  Ask prospect if they’re a #1 or #2 (2 Min)  #1 = Those who want to be an IBO  #2 = Those who want to be a customer OPTION # Minutes Total  Tell your story (2 Min)  Play the ACN 12 minute “Overview Video” (12 Min)  Play the ACN 4 minute “Integrity Video” (4 Min)  Explain $499 fee & ask prospect if they’re a #1 or #2 (2 Min)  #1 = Those who want to be an IBO  #2 = Those who want to be a customer

Presentations - Before & After Confirm Follow Up Confirmation Calls – Confirmation Calls – The presenter confirms all prospects prior to any presentation to lock the prospect into being present. Follow Up Calls – Follow Up Calls – The very next day the presenter calls the prospect to determine if they are ready to get started or be a customer.

PBR CHECKLIST  Guest list to leader 24 hours prior to confirm  DVD cued and ready to play  ACN Overviews - color copies  IBO Agreements or computer to sign up  Pens & Clipboards  Success Magazines & DVDs  Upbeat background music before & after  Light Refreshments (No Alcohol)  Never interrupt the presenter  Kids with babysitter and pets outside

PROMOTING EVENTS PROMOTING EVENTS Section 5

PROMOTING EVENTS Your paycheck is directly related to how many of your team attend events. On-line Training On-line Training Local Training Local Training Regional Training Regional Training International Training International Training

FOLLOW THE SYSTEM & Save Your- Self Time Energy Money