Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Get Quick & Easy Access to IT Staffing with IM Link Ingram Micro | Professional Services Get Quick & Easy Access to IT Staffing with IM Link John Redman, Ingram Micro Scott Nash, SmartSource Technical Staffing Solutions October 25, 2013

130501_ 2 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2 CLOUD SUMMIT 2014 Mark Your Calendar for the Cloud Channel Event of the Year! Save the Dates April 7-9, 2014 The Westin Diplomat in Hollywood, Florida

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3 Agenda ■ Introduction to IT Staffing ■ SmartSource Technical Staffing Solutions ■ Other Uses of IT Staffing ■ Key Considerations ■ Professional Services Programs ■ Professional Services Resources

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4 IT Staffing Services Recruiting and Staff Augmentation Proven highly qualified candidates Screened and certified Flexible Staff Options Full-time direct placements Temporary/Project placements Temp-to-perm placements Contract placements Reasonable Zero Upfront Costs Competitively Priced Candidates of All Skill Levels Technical and Sales Save Time Build Profits Get the Most Flexibility Enjoy Responsiveness Have Complete Confidence

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 5 Company Opening Optimize Productivity of Personnel Increase Customer Satisfaction Leveraged Resource Resale Services Opportunities Coverage for PTO Revenue | Profitability | Saving DescriptionSKUMSRPMSRP Hourly RateVAR PriceVAR Hourly Rate Noncertified TechT14243$1,199$29.98$1,131$28.28 A+ Certified TechT14246$1,599$39.98$1,508$37.70 Network EngineerT14249$2,199$54.98$1,885$47.13 CCNP / CCIEBV4290$4,800$120.00$4,199$104.98

130501_ 6 SmartSource exclusively provides services to system integrators, IT outsourcers and field service providers. Advantages SmartSource never directly competes with resellers. SmartSource thoroughly understands their clients’ businesses. About us Highlights: Founded 1996 COVERAGE: USA CANADA Supplier to nearly 20% of the VAR 500 Established relationships with IT consultants that offer decades of experience SS re-uses 70% of the same resources throughout the USA Internal database of 550,000 IT professionals Extension of our clients HR department /Services Dept. 4,000 W2 employees on staff

130501_ 7 Service Offerings TechnologyDeployments IT Recruitment Dispatch Field Services Pay-rolling Services

130501_ 8 Server, PC and Router Refresh ClientHome Improvement Chain GeographyNationwide Number of locations650 + Time Period 3 months Server, PC and Router Refresh ClientLarge Retail Chain GeographyNationwide Number of locations800 + Time Period 6 months Kiosk and Printer Install ClientLarge Retail Chain GeographyNationwide Number of locations500 + Time Period 2 months Point Of Sale Refresh Client8,000 locations GeographyNationwide Number of locations150 stores per week Time Period 12 months Completed Projects

130501_ 9 Microsoft Consultants Data Center Engineers Exchange Engineers Field Service Engineers IMAC Technicians Desktop Support Technicians Citrix Engineers Storage Architects Wireless Engineers Network Engineers Project Managers Cisco – CCIE, CCNP Telecom Engineers Virtualization Engineers Server Engineers Application Developers Architects Resource Specialty Benefits: Readily available staff in nearly every zip code Our recruiters have a pulse on the most talented resources in the market SS re-uses 70% of the same resources throughout the USA Ongoing relationships with a wide variety of IT consultants throughout North America DOD cleared resources available

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10 Change will be here January 1, 2014 Patient Protection and Affordable Care Act Key Elements Health Exchanges Pay or Play Rule 50+ FTE Penalties Non-compliance Employees covered through exchanges Employer Mandate DELAYED

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 11 Staffing Key Considerations Time   Job Description   Resume Review   Interviewing   Onboarding   Payroll Processing Cost   Productivity   Internal Associate   Job Board Posting   OpEx vs. SG&A   Obamacare Revenue | Profitability   Lost Sales   Potential Revenue Stream   Return on Associate Time   Customer Loyalty

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Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 13 NEW Ingram Micro Professional Services IM Link IM brokered solution provider network Standard hourly rates for labor services IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions IT Asset Disposition Services Secure and responsible disposal Removes liability for information SCORE Professional Services Category and Vendor Specific Services SKU’d and Customizable SOW’s IM Professional Services Wireless Network Assessments Virtualization Healthchecks 3rd Party Warranty Services Private label product protection Variety of Coverage Options Remote System Admin Services Save a truck roll Outsource support and development System Integration Services Compliment Cloud Services sales Customizable to end-user environments

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 14 Questions?

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 15 For submitting requests through IM Link… Sales and Support Assistance… | (800) x67247 | x66492 | x66686 To become an IM Link Service Provider… | (800) Follow us: Ingram Micro Professional | Getting Linked Up with IM Link

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.