IT Outsourcing from Siemens Business Services November 22, 2005 Bucharest, Romania Global network of innovation

 Siemens Business Services – Company Profile  Forte Business Services – a Siemens Company  IT Operation Related Services from Siemens  References  Questions & Answers Agenda

Global network of innovation Siemens Business Services - Company Profile Solutions including SAP, systems integration, IT and process consulting Vendor- independent hard- and software maintenance, infrastructure services I&C Outsourcing, including data center, desktop, LAN / WAN and call center management Consult, Design, Build Operate Maintain Outsourcing of IT-intensive business processes in HR and financial services Solution Business Business Process Outsourcing Operation Related Services Product Related Services Customers EUR 4.7 billion sales and employees in 44 countries

Global network of innovation Siemens Business Services (SBS) - Company Profile  SBS ranks No.1 in Austria, among top 5 in Europe and top 10 worldwide  SBS ORS ranks No. 2 in European contract volume in 2004  About 2,000 outsourcing customers trust SBS, worldwide  Our customers transferred resources and we perform 7/24h IT-Services:  15 million Help Desk calls p.a. in 16 languages  1.3 million managed Desktops, plus communications  SAP R/3 plus Mainframe users  managed Servers, plus peripheral equipment  terabytes managed Storage, plus archive  72 Data centers with Mainframe applications

Global network of innovation Through the integration with the Siemens Group, Forte has now joined the „Global Network of Innovation“ In July 2005, Siemens Business Services closed the acquisition of Forte Company, one of the leading IT service providers in Romania. The combined expertise of more than 300 specialists is ready to serve our major customers. We sell services under a new brand: Forte – a siemens company Forte Business Services – a Siemens Company Forte is represented with 10 branch offices in the major cities in Romania and working points in all the Romanian counties. Following the acquisition, the new company merged with Siemens Business Services Romania and represents Siemens Business Services on the Romanian market.

Global network of innovation Operation Related Services from Siemens Outsourcing models  Selective: Managing individual corporate functions such as the help desk or desktop.  Full IT outsourcing: The client’s entire IT is managed by the service provider.  Transitional outsourcing: In addition to IT outsourcing, the operating system is simultaneously transformed from current technology to a predefined target.  Business process outsourcing (BPO): A whole business process is outsourced, including IT and office administration. The complexity of the outsourcing options increases step by step, together with the contribution they make to the value of the company. Business Process Outsourcing Responsibility for total customer process Transition Management Total IT responsibility Selective responsibility Transitional Outsourcing Transition Management Total IT responsibility Selective responsibility Total IT responsibility Selective responsibility Full IT Outsourcing Selective responsibility Selective Outsourcing

Global network of innovation Operation Related Services from Siemens Portfolio Overview Helpdesk ServicesDesktop Services Datacenter Services Application Operation Services Security Services Network Services

Global network of innovation Track record of outsourcing customers approves our ability to win & manage large and complex engagements BBC, UK 2”700’ NS&I, UK renewal 700‘ RAG, GER>500’ Nat. Assembly for Wales, UK 333’ Insurance, USA 190’ Insurance, USA122’ Deutsche Bank GER renewal 78’ Stadt Wiesbaden, GER 75’ Morgan Stanley, USA n.a. Pharma, USA49’ Cortal Consors, GER48’ Kemper, USA40’ Hochtief, GER36’ ICN, GER33’ FMC Energy, USA28’ SBT, USA26‘ Major Wins in 2004 TCV €M Siemens, GER BBC, UK NS&I, UK DB/Sinius, GER Nat. Assembly for Wales, UK Vosa, UK UK Passport Service, UK MetLife, USA Bankgesellschaft Berlin, GER Barclays, UK Computer Manufacturer, Global Department of Labor, RSA Insurance, USA Medscheme, RSA Ruhrkohle, GER Insurance, USA Intel, USA Auditor, Europe PWC, USA Microsoft, USA KSB, GER Top Outsourcing customers

Global network of innovation UK Passport Service (UKPS)  Provision of new passport application system and delivery of front-end services  10 year, £100m contract to improve turnaround and security  3-way partnership  SBS  UK Passport Service  SP&SL  Fee based on numbers of passports issues (PFI deal)  SBS staff open post, cash payments, scan documents and photos Solution  Offices automated  Over 10 million new, digital and more secure passports issued via the SBS system  Assisting UKPS with customer service focused initiatives – e.g. Extended Opening Hours  UKPS regains Charter Mark  Impressive example of public/private partnership Benefits Efficient document processing

Global network of innovation Benefits  Concentrate on core business  One point of contact for IT management  Reduce downtime of IT services  No IT fixed assets  Create cost transparency  Reduce IT Infrastructure costs  Bundle IT activities  Reduce number of service providers  Continuously benchmark service offerings Challenge Outsourcing Contract and Service Level Agreements for:  IT Service Desk  Managed server  LAN Services  Client configuration management  File Services  Account, Group and Share Management Solution Siemens srl – Romania

Global network of innovation Questions and Answers

Thank you very much for your attention! Global network of innovation Dan Stăncescu Unit Manager - Operation Related Services Forte Business Services srl Phone: +40 (21) Mobile: +40 (722) Fax: +40 (21)