think in 3D! the 8 characteristics of 3D Leaders the leaders summit legatum institute, mayfair 24 nd april 2015

who the hell is andy hanselman?

i help businesses and their people think in 3D !

Dramatically and Demonstrably Different! that means being...

3D? why...

the year before henry was born...

we research, write about, talk about and work with high performance businesses (and have been for over 20 years!)

Dramatically and Demonstrably Different 7 characteristics of businesses

#7 ‘Characteristics’! #1: Get That Vision Thing! #2: Think in 3D! #3: Create ‘Delighted’ And Devoted Customers! #4: Forget CRM, Think MCR! #5: Create An UBER Culture! #6: KeeP In Control! #7: InnovatiON!

awareness assessment action

you can find out more at: you can follow me at: you can me at:

aims of this session to help you... understand the 8 characteristics of 3D leadership establish a picture of ‘how you measure up’ - what you do well, not so well, and crucially, what you need to work on identify some clear steps for action!

what does ‘success’ look like?

satisfied customers

sufficient ‘delighted’ customers

high expectations low expectations a ‘poor’ experience a ‘great’ experience ‘devoted’ ‘delighted’ ‘disappointed’ ‘disaffected’

sufficient ‘devoted’ customers committed motivated effective people maximised financial returns L

sufficient ‘devoted’ customers committed motivated effective people maximised financial returns L

8 things we see entrepreneurial 3D leaders do

8 ideas for you to consider

‘iDea 1’...

get that vision thing! the 8 characteristics of 3D leaders..... #1:

“creating a clear picture of the future that ‘stimulates, excites and inspires”

what does a vision look like

a picture of the future we want something that stimulates, excites and inspires a point of strategic focus something for everyone to work towards is....

what does your vision look like?

what will you have achieved by april 2016?

looking ahead.... what will you have achieved? –think.. finance..customers..people what will be in place? what will be happening that isn’t happening now? what will you / others be saying / doing / feeling?

what are the key steps to make all this happen?

what will you have achieved by october 2015?

“if you are working on something exciting that you really care about, you don't have to be pushed. the vision pulls you" steve jobs

“fixed on the vision, flexible on the journey” jeff bezos, ceo, amazon

‘iDea 2’...

value your values! the 8 characteristics of 3D leaders..... #2:

you ‘stand for’ matter most to you influence your decision making define who you are your ‘values’ are the things that….

create an UBER culture! 3D Businesses.....

what exactly is culture

“a pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems” edgar schein, organisational culture and leadership, 1993

“the way we do things around here” andy hanselman

“it’s what people do when no one’s looking” herb kelleher, founder, southwest airlines

everyone Understands what’s expected of them and behave accordingly and consistently systems and processes are Built to reinforce and support the culture people are Engaged, Empowered and Encouraged to deliver them people are Rewarded and Recognised for doing it! 3D businesses ensure:

“any entrepreneurial company as it grows will find it needs some structures in place. now, if i get knocked over by a bus, these values will still be integrated into the business, so to the outside world it will not be relevant and internally it will keep its sense of purpose.” paul lindley, md ella’s kitchen

“ we interview people for culture fit. We want people who are passionate about what Zappos is about– service. I don’t care if they’re passionate about shoes.” tony hsieh, CEO, zappos

“we entrust every single ritz-carlton staff member, without approval from their general manager, to spend up to $2,000 on a guest. and that's not per year. it's per incident” simon f cooper, president ritz carlton

‘iDea 3’...

go for walks! the 8 characteristics of 3D leaders..... #3:

think ‘strategically’

strategic operational tactical on in

working both tactically and it’s hard to create time strategically is difficult to focus on seeing the because you get bogged down bigger picture in all the day to day stuff!

it’s hard to create time to focus on seeing the bigger picture

“as the company grows larger … you will require more time than ever before to just think: think about what the company will look like in three to five years; think about the best way to improve an already popular product or address an unmet customer need; think about how you can widen a competitive advantage or close a competitive gap” Strategic thinking jeff weiner, ceo linked-in

“if you make your little decisions based on the big picture, at the very least you’re always heading in the right direction” richard branson

‘iDea 4’...

remove your blind spots! the 8 characteristics of 3D leaders..... #4:

FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS

give people a damn good listening to

Stop Start Continue

‘iDea 5’...

play to your strengths! the 8 characteristics of 3D leaders..... #5:

‘iDea 6’...

engage others! the 8 characteristics of 3D leaders..... #6:

22 % left their last job due to lack of faith in the leadership team 19% quit because they felt “unappreciated” 19% left because they felt “disengaged and unmotivated” source: benchmark recruit’s survey of over 3,000 employees november 2013

“To The Management: Today is my 31st birthday, and having recently become a father I now realise how precious life is and how important it is to spend my time doing something that makes me, and other people, happy. For that reason I hereby give notice of my resignation, in order that I may devote my time and energy to my family, and to my cake business which has grown steadily over the past few years. I wish the organisation and my colleagues the best for the future and I remind you that if you enjoy this cake, you can order more at Chris Holmes

people tell us they want to know.. why are we doing this? how is this vision relevant to me? what specifically do you want me to do? how will i be measured? what consequences will i face? what tools and support are available? what’s in it for me? how are we doing?

the leaders’ role? to help people answer these questions!

‘iDea 7’...

fish in different ponds! the 8 characteristics of 3D leaders..... #7:

think out of the box!

don’t just think out of the box... get out of the box! (and encourage others to do it too!)

stand in other people’s shoes

spend time in another part of your business visit other companies go to exhibitions, trade shows read unrelated magazines read books visit websites beg, borrow, befriend

the diy MBA!

‘iDea 8’...

be an enemy of the status quo! the 8 characteristics of 3D leaders..... #8:

“the successful exploitation of new ideas”

27% of UK employees are sitting on ideas that they think would be good for their business but they’re not putting those ideas forward. source: l’oreal research 2013

71% of UK businesses don’t have any such platform for contributions to be made!

“my door is always open” is not a process!

break ‘the rules’: spot your ‘organisational stupidities’ ask ‘what’s holding us back?’ eliminate your ‘blind spots’

so.... in summary

‘8 iDeas’

get that vision thing! the 8 characteristics of 3D leaders..... #1:

value your values! the 8 characteristics of 3D leaders..... #2:

go for walks! the 8 characteristics of 3D leaders..... #3:

remove your blind spots! the 8 characteristics of 3D leaders..... #4:

play to your strengths! the 8 characteristics of 3D leaders..... #5:

engage others! the 8 characteristics of 3D leaders..... #6:

fish in different ponds! the 8 characteristics of 3D leaders..... #7:

be an enemy of the status quo! the 8 characteristics of 3D leaders..... #8:

how do you measure up?

‘iDea 9’... Bonus idea!

take action, not notes!

what are you going to do?

free e-books.... visit

Andy’s 3D Thoughts iDeas in 3 minutes in your inbox every Monday morning to help you think in 3D !

today only £9.99! £ £1.20 p&p £5.99 ebook coming soon!

“vision without action is hallucination ” thomas edison

“take the first step in faith. you do not have to see the whole staircase. just take the first step” martin luther king

“scare yourself, otherwise you’re not doing anything new” mary murphy hoye, head of r & d, intel

“don’t just stand there….. do something!” dick dastardly

so.... what are you going to do?

people can be divided into three groups

those who make things happen those who watch things happen those who ask ‘what happened’?

MISSING YOU ALREADY! MISSING YOU ALREADY!

you can find out more at: you can follow me at: you can me at: