GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3 1 Team 3 Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky Vishal Nath Instructor: Teaching Assistants: Zoya Kinstler Basem Neseim Valar Jayaprakash ISMT E-200 Trends in Enterprise Information Systems

Agenda Project Definition Problem Statement Business Requirement Project Scope Current Architecture and Process Project Design Design Approach Future Architecture and Process Security policies Risks and mitigation Project Development & Deployment Travel System Deployment Process Operational Considerations Prototype Proje ct Closure & Future Roadmap Stakeholder Responsibilities Success Matrix Projections Training 2 ISMT E-200 Trends in Enterprise Information Systems

1.GLOCO’s acquisition of companies has resulted in an IT infrastructure that is maintaining multiple independent systems. 2.There are duplicate applications and services. 3.Employees currently must access multiple portals to perform their work. 4.GLOCO needs to provide a single access point to reduce costs and improve employee productivity. Problem Statement

Business Requirements 4 ISMT E-200 Trends in Enterprise Information Systems 1.All GLOCO applications will be accessible through a single place, the portal 2.A single login will reduce the number of user ids and passwords 3.A user-configurable interface will present applications to user groups 4.Blogs, wikis and RSS feeds will provide employees with social- networking capabilities. 5.A Travel Search application, and Order Management System will be accessible on the portal.

Scope 5 ISMT E-200 Trends in Enterprise Information Systems The implementation of the portal will include the following: 1.Implementation of the Oracle WebCenter Suite User configuration Security Configuration 2.Configuration of WebCenter Services and WebCenter Spaces 3.Portalization of GLOCO applications currently in use, such as Order Management System Travel Search application Microsoft Outlook Timecard System, etc. 4.Training materials designed for the end user community.

AS-IS 6 ISMT E-200 Trends in Enterprise Information Systems

Architectural Approach 7 ISMT E-200 Trends in Enterprise Information Systems

TO-BE Process 8 ISMT E-200 Trends in Enterprise Information Systems

Security Structure Web Security Layers (Source: Oracle) How a Policy Grants Access to a Resource (Source: Oracle) ISMT E-200 Trends in Enterprise Information Systems

Risk and Mitigation Risk 1: The owners of legacy applications may have a difficult time accepting the perceived loss of their applications Mitigation: The applications need to be manage by the same group that managed them before Risk 2: Managing change is a crucial part of any transition Mitigation: A training program on portal use will be instituted prior to, during, and after implementation to ease the users transition 10 ISMT E-200 Trends in Enterprise Information Systems

Risk and Mitigation Risk 3: Delay in the response from the applications via WebCenter Mitigation: Move applications and databases into corporate datacenter. And, use AJAX (or similar technologies) in application development Risk 4: Security on the portal is a major concern Mitigation: WebCenter’s robust security model mitigates the security risk Risk 5: Delays by either GLOCO or A2TI could affect the timeline Mitigation: Weekly meetings will enable the team to monitor progress and communicate concerns 11 ISMT E-200 Trends in Enterprise Information Systems

12 The Travel Application XML Query Sent XML Response QPX Airfare Shopping & Pricing Engine ISMT E-200 Trends in Enterprise Information Systems

Deployment Process 13 ISMT E-200 Trends in Enterprise Information Systems Install WebCenter & Setup Portals Portalize Applications Move all Applications to the Corporate Application Farm Set Up User Set Up Divisional Portals Training Provide Training to End Users Provide Training to Support Staff Support Staff Complete Oracle University Training Pilot Deployment Pilot Groups from Each Division Defects Reported to GLOCO Help Desk A 2 TI Responds to Defects Full Deployment Defects Reported to GLOCO Help Desk A 2 TI and GLOCO Respond to Defects Warranty Period Defects Reported to GLOCO Help Desk A 2 TI and GLOCO Respond to Defects

Operational Considerations 14 ISMT E-200 Trends in Enterprise Information Systems 1.Post production support is the responsibility of the GLOCO IT Operations department 2.Development support will remain with the existing development teams 3.Enhancement requests and incidents will be submitted to GLOCO’s internal ticketing system 4.Emergency fixes will be prioritized by the affected development and business leadership 5.Tickets can be opened at helpdesk intranet site or by sending them an

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Stakeholders 17 ISMT E-200 Trends in Enterprise Information Systems Responsible Accountable Consulted Informed Project Manager Technical Lead Manager Development Lead Training LeadSupport Lead Project Sponsor WebCenter Installation IRAIIA Training ACCRII Portal Development ACRICI Deployment ARCICI Support ICCIRI Warranty ICCIRI The following RACI Chart indicates the responsibility of each user group during deployment. The groups represent the GLOCO and A2TI teams.

Success Metrics 18 ISMT E-200 Trends in Enterprise Information Systems The introduction of portal will provide measurable benefits to GLOCO. 1.Applications will see a 100% adoption rate in the first year (assumption: all other access to migrated applications is removed) By tracking user visits to each page Web Center Analytics helps determine portal adoption application use collaboration rates 2.Decrease in overall operation cost Number of application can be consolidated Timesheet Eventual reduction of IT support

ROI Mapped Over Five Years 19 ISMT E-200 Trends in Enterprise Information Systems CostYear 1Year 2Year 3Year 4Year 5Total WebCenter License $750,000 WebCenter Support $165,000 $825,000 A 2 TI Labor $550,000 GLOCO Programmers Europe ($135,000)($270,000) ($945,000) GLOCO Programmers Asia($95,000)($190,000) ($665,000) GLOCO Programmers S.A.($60,000)($120,000) ($420,000) GLOCO Programmers U.S.$270,000 $1,350,000 GLOCO Administrators Europe ($120,000) ($480,000) GLOCO Administrators Asia($85,000) ($340,000) GLOCO Administrators S.A.($50,000) ($200,000) GLOCO Administrators U.S.$55,000 $275,000 Savings on current licenses($254,500) ($1,018,000) Production Servers$52,000 Dev/QA Environment$76,000 Total$1,918,000($309,500)($599,500) ($190,000)

Training 20 ISMT E-200 Trends in Enterprise Information Systems Online Training Animated WebCenter Suite demonstration modules topics Navigation use of blogs, wiki’s, RSS, group spaces Search collaboration tools Configuration process Modules available online prior to production Help desk will be established simultaneously with model Employees will updated and notified about training and timeline for implementation Onsite training for programmers at corporate headquarters

21 Thank You Team 3 ISMT E-200 Trends in Enterprise Information Systems