Human Performance Technology The Dawn of a New Era Fred Nickols, CPT Armed Forces Chapter ISPI August 17, 2011 © Fred Nickols 20111

A Note about Notes A copy of this presentation is available at: © Fred Nickols 20112

Some Notes about Me 20 years in the United States Navy (“19 & 6”) Retired in 1974 as a Chief Petty Officer 12 years of Sea Duty (destroyers) Three tours on the gun line in Viet Nam Classroom instructor, PI writer, OD consultant Civilian career (consulting, SVP Systems & Operations, ED at ETS for 12 years) Currently writing and consulting © Fred Nickols 20113

Introduction & Overview The End of the Old Era – A shift in the nature of work & working – A shift in the locus of control – A need for some new models & a new approach The Dawn of the New Era – Some models – performance & organizations – Some examples & ideas – Some discussion © Fred Nickols 20114

The Disappearing Farmer © Fred Nickols 20115

The Changing Workforce © Fred Nickols 20116

The Knowledge Worker “No one can direct him. He has to direct himself. He is the guardian of his own standards, of his own performance, and of his own objectives.” Peter Drucker Management (1973) © Fred Nickols 20117

What Was It? It wasn’t a shift to knowledge work! © Fred Nickols 20118

It Was a Shift From… – materials-based, – easily observed, – prefigured working activities To… – information-based, – difficult to observe, – configured working activities © Fred Nickols 20119

From Canned Routines to Crafted Responses © Fred Nickols

Industrial Era to Modern Times © Fred Nickols

The Upshot of the Shift We can no longer engineer their performance They must engineer their own performance Performance engineering must be woven into the fabric of the organization; it must become a pervasive and robust capability HPT practitioners can help with that but we need new models and a new approach © Fred Nickols

Performance Engineering Model © Fred Nickols

The Performance Pyramid © Fred Nickols

The Individual Level © Fred Nickols

A Performance Problem © Fred Nickols

In an Ideal World © Fred Nickols

The Reality © Fred Nickols

From Proximate to Ultimate Copyright Fred Nickols

Their Proximate to Ultimate Copyright Fred Nickols

My Proximate to Ultimate © Fred Nickols

Before and After © Fred Nickols

Individual Performance Factors © Fred Nickols

The Load Rate Problem © Fred Nickols

The Process Level © Fred Nickols

Applicant as Processor © Fred Nickols

Process Level Questions © Fred Nickols

The Organizational Level © Fred Nickols

A Recurring Cycle of Events Copyright Fred Nickols

Recap © Fred Nickols

Target Model Mind Map Copyright Fred Nickols

Discussion © Fred Nickols

Related Resources Manage Your Own Performance: No One Else Can Manage Your Own Performance: No One Else Can Inside the Process Box Fit & Fitness: The Yin & Yang of Sustainability © Fred Nickols

Contact Information © Fred Nickols Fred Nickols Managing Partner Distance Consulting, LLC 1558 Coshocton Ave – 303 Mount Vernon, OH (740) “Assistance at a Distance”