Next Generation 9-1-1: A Game Changer Roger Hixson NENA Technical Issues Director

NENA History 30 years as a non-profit association for 9-1-1 25 years of E9-1-1 and NG9-1-1 standards 7000+ members from public safety and the 9-1-1 industry Focused on 9-1-1 systems and service evolution The only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues

Why NG9-1-1? ~330 million connected wireless devices in the U.S. Population is approximately 313 million Wireless-only households are on the rise ~32% of adults & 36% of children live in wireless-only households More than 98% of Americans have access to 3G or 4G services Statistics courtesy CTIA & MobileFuture

Why NG9-1-1? (cont’d) Exponential increases in text messaging More than 8 trillion texts sent last year Up 1.1 trillion from the previous year 34 million Americans who are deaf or hard of hearing rely on texting Callers expect to be able to use `normal’ methods for emergency communications: text, pictures, video, even sensors Statistics courtesy CTIA & MobileFuture

NENA & NG9-1-1 NG9-1-1 and features conceptualized in 2001 Began Requirements development in 2003 Began technical development in 2004 NENA is the primary standards development organization for NG9-1-1 Completed many standards and documents to date

What’s Driving NG9-1-1? Newer technologies/services Text, image, video, telematics, sensors, subscriber info, emergency location info Need to “mainstream” 9-1-1 technology Improve survivability Network resilience, virtual PSAPs Improve interoperability and information sharing

How NG9-1-1 is Different Technology Interoperability IP Packet Based vs Circuit Switched Interoperability No longer a “local” service Interoperates at county, region, state and national levels

How NG9-1-1 is Different (cont’d) Functionality Replicates E9-1-1 capabilities and Adds new capabilities, direct control options Wide ranging additional data options GIS-based instead of tabular data for location validation and routing control 

How NG9-1-1 is Different (cont’d) IP SIP based (all call handling is SIP based) Uses numerous IETF RTFs, such as ECRIT, INVITE, REFER, BYE, PIDF-LO Example functional areas: Location Validation Function (GIS based) SIP ingress and call routing control (ESRP with ECRF) SIP delivery of call and data (multimedia supported) Queries for wide range of added data

All IP end-to-end - Timeframes Improved services are timeframe interdependent between carriers, other originating providers, and NG9-1-1 Carriers IP interface Carriers Multimedia ES Public Safety Internet Providers Implement IMS Implement MMES Transition to NG9-1-1 IP based Multimedia ? Soon after wide NG9-1-1 availability Now 2014 2015 2016 2017 2018 2019 2020 

NG9-1-1 Ecosystem NG9-1-1 Core Services ESInet

NENA 2008 Breakout Session Template CIDB Next Generation 9-1-1 LIS GIS Originating Networks GIS Data Management LVF GIS GIS Discrepancies VoIP Cellular PSTN Enterprise SIF ESInet BCF Access Control ECRF BCF Admin PRF Legacy Network Gateway BCF NG9-1-1 PSAP ESRP Legacy SR Gateway Legacy PSAP Gateway Legacy PSAPs System Logging Legacy Selective Router Legacy E9-1-1 Networks This diagram is simplified for illustrative purposes.

The Nature of NG9-1-1 Designed to support interoperability Designed with open standards Designed for and enables open competition Enables a transition to competitive service provider environment Necessitates regulatory (and legislative) change Stress local, state, national Interoperability objectives – only achievable with national and international standards

NG9-1-1 Common Benefits PSAPs and Responders Text/IM to 9-1-1 Files to 9-1-1 , such as photos or video clips Streaming video Telematics and sensor data Additional Data available

NG9-1-1 PSAP Benefits Virtual PSAP (geographically distributed) NG9-1-1 controlled to individual or hosted CPE Nomadic and/or mobile call taker workstations Policy-based alternate routing with new options To alt PSAP, or spreading calls to multiple PSAPs Invoked directly within minutes by PSAPs (online) Additional Policy-based routing for: Language preference of caller Type of technology >IM, Sensor, Satellite phone

NG9-1-1 Responder Benefits Informative data to dispatch and field responders National standards for data interfaces Adaptable for future needs Text/IM via 9-1-1

Next Generation 9-1-1 Building Blocks Public Education Management, Maintenance & Training Procedures NG9-1-1 Core Services (i3 Applications) Interconnection / Interoperability / Security IP Network Infrastructure - ESInet Governance and Policy

How NG9-1-1 Operates Similar to E9-1-1, core NG9-1-1 system is established for use by multiple Counties and PSAPs Then PSAPs begin to utilize NG9-1-1, depending on the PSAP capabilities (IP interface, software, training, etc)

NG9-1-1 Logical Links Functional Entities DB Mgmt GIS ALI Policy Routing etc NIF PSTN LIF “ALI” GIS ESInet LIS – Location Information Server HELD ETC LoST LoST ECRF – Emergency Call Routing Function CO/SR SS7 E-MF SIP LNG/LSRG - PIF SS7 E-MF SIP SIP NG PSAP CO/SR SIP BCF – Border Control Function ESRP – Emergency Services Routing Proxy SIP SS7 E-MF LNG/LSRG - PIF IP SIP SIP NG9-1-1 System = technical architecture, plus the various databases that provide information and control of the system, plus the operational procedures, for both the system itself and the users. Think this looks complicated? Yes, you’re right !! Let’s simplify it a bit…. IP Host Host Client CO/SR TDM LPG Legacy PSAP Internet and Other ESInet’s The `i3’ specification describes the technical functions and interfaces

Call Flow – Legacy Wireless Example 2) Location information for caller/device is retrieved Location Source VoIP (i2) Call 3) (optional) Initial routing instructions are retrieved Legacy Wireline Incoming Gateway Call Routing 6) The NG9-1-1 call routing system determines final routing instructions using GIS data and policy rules Legacy PSAP Legacy Wireless ESINet 4) Call is sent to the security edge 1) Caller dials 9-1-1 Border Control PSAP Gateway Call Delivery Static Native IP 5) The call passes security checks NG9-1-1 PSAP 7) If the PSAP is i3-capable, the call is routed directly to the PSAP

Call Flow – IP Routing Example Location Source VoIP (i2) Call Legacy Wireline Incoming Gateway Call Routing Legacy PSAP Legacy Wireless ESInet Border Control PSAP Gateway Call Delivery Static Native IP Static Location Info NG9-1-1 PSAP

ECRF, ESRP, LVF, GIS, Policy Mgmt, Process Mgmt How NG9-1-1 Operates Installed first, then utilized by State, Region, or County PSAPs, others County A and 17 PSAPs Wireline COs Core NG9-1-1 System ECRF, ESRP, LVF, GIS, Policy Mgmt, Process Mgmt Wireless MSCs County B and 5 PSAPs VoIP County C and X PSAPs Next is Multimedia Transitional LNGs and then IP interfaces Could be state or regional sets of Counties

PSAP Utilization of NG9-1-1 Multiple options depending on how each 9-1-1 Authority proceeds, and individual PSAP status PSAP equipment IP or NG9-1-1 capable before core NG9-1-1 is installed PSAP equipment or software upgraded when core NG9-1-1 is installed Multiple PSAPs convert to common use of hosted interface equipment Some PSAPs use LPGs to interface to core NG9-1-1 system, operating temporarily as `legacy PSAPs’ Or any combination of above choices

PSAPs and NG9-1-1 PSAPs utilize core NG9-1-1 system features as able But, when core NG9-1-1 is in place, all PSAPs are on NG9-1-1 whether each PSAP is NG9-1-1 capable or not The core, multi-county or state NG9-1-1 system is not deployed “PSAP by PSAP” Training for PSAP personnel is critical, both for calltaking and for data base management

Operational Changes with core NG9-1-1 Using GIS data for validation and routing control Transition wireless ESRK -> location conversion data Using Policy Routing features to control alternate routing, overflow control, disaster management, and Virtual PSAPs (if utilized) Accessing additional data not previously available Likely need a central DB management group

PSTN -> IP Telecomm For emergency communications, support customer needs as soon as possible Understand and be prepared for the transition, rather than just reacting to it IP interface for 9-1-1, Multimedia capability Push for priority standards development

PSTN -> IP Telecomm E9-1-1 must continue to be supported during the national transition to NG9-1-1 Analog technology support (re E9-1-1) can be retired over time = cost savings for carriers and Public Safety

Benefits of All IP end-to-end Carrier customers able to fully utilize text and multimedia for emergency communications After transition, less carrier cost to support emergency communications IP end-to-end (caller to PSAP) enables more rapid integration of carrier service features and upgrades that enable or affect emergency communications others?

Discussion NENA: The 9-1-1 Association

Thank You! NENA: The 9-1-1 Association

Text to 9-1-1

Carrier SMS National Interim Text to 9-1-1 Four forms of Text for emergency communication: Vendor / Over The Top (OTT) offerings Initial forms of Interim Text to 9-1-1 National SMS Interim Text – carrier based Long Term Text integrated via NG9-1-1

Vendor / Over The Top (OTT) offerings non-carrier text approaches (often installed PSAP by PSAP or County based), handled locally by Public Safety NENA Education Committee has generated a Guide document on what Public Safety people need to ask vendors when they are approached.  a Q&A document was produced for App providers to give them better knowledge of what 9-1-1 involves, re their design and communications with potential Public Safety customers.

Initial forms of Interim Text to 9-1-1 Intermediate trials of carrier involved text via vendors, such as are going on in parts of Texas, Tenn, Virginia, etc Similarities to National SMS Interim Text Some versions deliver text only to a remote web server May converge to the National SMS approach Could continue as standalone methods in addition to National approach

Carrier SMS National Interim Text to 9-1-1 National SMS Interim Text – carrier based Utilizes the ATIS/TIA Text Control Center (TCC) standard True national focused SMS Interim Text to 9-1-1, as is being recommended to the FCC by the EAAC Advisory group National group working on establishing common methods and procedures across all carriers and TCC providers to meet May 15, 2014 service date

Carrier SMS National Interim Text to 9-1-1 Delivers text to the PSAP Via one of several optional interfaces chosen `by PSAP’ Using TTY, Internet, IP to local server, NG9-1-1 PSAP can automatically capture content and logging info It has been suggested that each PSAP can choose when and if to take SMS Interim Text Let’s talk about that……

Long Term Text integrated via NG9-1-1 Will utilize IMS and MMES to interface to NG9-1-1 using IP Designed to allow maximum PSAP operational benefits Ability to handle carrier based text end to end in any given area depends on availability of IMS, MMES, and fairly complete NG9-1-1 features Ability to handle text from Internet service providers depends on NG9-1-1

Text and 9-1-1 Any version could continue in parallel with national SMS Many of them have features beyond text All PSAPs, or delegates, will need to accept national SMS Text in order to provide consistent service across the nation Caller ability to effectively utilize emergency text when needed requires common solution nationwide, and NG9-1-1 as soon as possible

Thank You! NENA: The 9-1-1 Association