INCREASE COLLECTIONS USING e-IWO AND THE DEBT INQUIRY SERVICE 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA INCREASE COLLECTIONS USING e-IWO AND THE DEBT INQUIRY SERVICE ERICSA BILL STUART, BEV WOOTEN, TOBY HALLOWS, AND RENEE HIGGS ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida  

What is e-IWO? States electronically send IWOs Employers electronically acknowledge IWO Federal Employer Identification Number (FEIN) is key Handles terminations, lump sum payments Implementation Options for employers System to system Fillable PDF and Spreadsheet

Portal Registration Everyone must register Complete a Profile form Registration includes Agreement

e-IWO Process Flow

Why Do It? Gets support to the families faster Adding additional employers is straightforward Saves time, money, and resources Ensures uniform IWO data from all states Increases accuracy and reliability of data Acknowledgement provides timely feedback

Get Rid of the Crates!

Process to implement e-IWO Complete Profile form Provided with FEIN file We establish connectivity with you Test files to employers Test acknowledgements from DFAS Let employers you’re going live GO LIVE!!

e-IWO Cost/Benefit As of 02/28/2013 States Development Cost Collection Increase Administrative Savings 27 States in production $1,620,000 Calculation 400 hours (Estimated development hours) X $150.00 (Estimated Hourly Rate) X 27 States $93,990,788 1,310,314 (# e-IWOs 5/2005-03/2013) X 51% (Success Rate for IWOs $140.65 (2.5 week Collection Increase) $1,310,314 1,310,314(e-IWO’s issued from 5/2005 – 03/2013) $1.00 (Average cost to mail an IWO)

States on e-IWO New Jersey Arizona New York Arkansas North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania South Dakota Tennessee Texas Virginia Washington West Virginia Arizona Arkansas California Colorado District of Columbia Florida Idaho Illinois Indiana Massachusetts Michigan Missouri Nebraska

430+ Employers on e-IWO – Comprising 4,300+ FEINs Adecco ADP Coca Cola Costco DFAS Dollar General Dollar Tree Express Professionals Jack in the Box Kelly Services Meijer Pepsi Peoplelink Quest Diagnostics Ruby Tuesday SSA Target Tyson Foods UPS Time Warner Cable USPS Verizon Wal Mart Yum! Brands

Resources Software Interface Specification Document link: http://www.acf.hhs.gov/programs/cse/newhire/employer/publication/eiwo/sis/eiwo_sis_qc.htm e-IWO Workgroup 31 States; 65+ employers – bi-monthly calls

Questions & Answers Contact Information Bill Stuart william.stuart@acf.hhs.gov 518-399-9241

Coca-Cola Refreshments USA, Inc. e-IWO Voyage Decision to Convert Implementation Process & Procedures Benefits Classified - Internal use

Coca-Cola Refreshments USA, Inc. e-IWO Voyage – Decision to Convert Multi-State employer Shared Service Environment Multiple FEINs Process High Volume of IWOs Paperless Processing Elimination of Duplication Increase Productivity Classified - Internal use

Coca-Cola Refreshments USA, Inc. e-IWO Voyage - Implementation First Contact Choice of Format Internal Resources Set Up Testing Phase Working with the States Validation & Consolidation of FEINs Case Reconciliation Classified - Internal use

Coca-Cola Refreshments USA, Inc. e-IWO Voyage – Process & Procedures Advantages of Paperless Processing Print Only When Required Creation of Process Flow Electronic Responses Termination & Suspension Process Daily Process e-Mail Notifications Reporting of Lump Sum Classified - Internal use

Coca-Cola Refreshments USA, Inc. e-IWO Voyage - Benefits Cost Effective Improved Efficiencies Increase in Turnaround Time Funds Disbursed to Families Quicker Security Reduction of Inquiries Partnership W/State & Federal Agencies Classified - Internal use

Coca-Cola Refreshments USA, Inc. e-IWO Voyage Smooth Sailing…… Classified - Internal use

Additional yearly savings Oklahoma Child Support Services The benefits of e-IWO for a state agency Reducing costs Budgets Additional yearly savings Additional employers Additional IWOs Percentage increase from previous year

Oklahoma Child Support Services The benefits of e-IWO for a state agency Saving time Case Workers Employers Shifting workloads Case workers

Oklahoma Child Support Services Outreach Activities and Benefits Employer outreach Workshops Seminars Luncheons Webinars Training videos

Oklahoma Child Support Services Outreach Activities and Benefits Increased good will Options for employers Cost savings

Oklahoma Child Support Services The Future for States and Employers States as employers Increasing number of Employers on portal Employers Increasing number of States on portal Percentage of IWOs by electronic means

What is the Debt Inquiry Service? Centralized process for employers to report employees who are eligible to receive upcoming lump sum payouts such as bonuses, severance, vacation payouts, and other types of payments Information provided by employers is compared to OCSE’s national debtor file that contains individuals who owe past-due child support State agencies receive matches and contact the employers if money should be withheld from the lump sum payment

What employers are participating? Major employers include – Costco AT&T Coca-cola Refreshments Gap, Inc. Target Shell Corporation and locally – University of Central Florida! A total of 45 employers are currently sending DI files.

What information do states receive on the portal? Here’s a brief demonstration

Which states are participating?

How can states participate in DI? Fill out a Debt Inquiry Profile Have your technical support group authorize you to use DI by having your state’s proxy server send a SD role code for you when you use the Portal Contact the Portal Help Desk @ 1-800-258-2736, ocse.gr-portal@lmco.com to activate portal use

What are the benefits for families and children? Lump Sum payouts = increase collections Lump Sum notifications provide opportunities for new employment identification Electronic notifications provide faster communication of new available income = faster money to families

How can we recruit more employers? Contact state chapters of the American Payroll Association Ask your state employment security agency to provide information to employers Contact large employers in your state directly Interested employers may contact the OCSE Employer Services Team at employerservices@acf.hhs.gov

Oklahoma Child Support Services Debt Inquiry Availability Ease of use Single point of reference Response preference Record options On-line Download

Oklahoma Child Support Services Debt Inquiry Benefits Multiple employers On-line system Faster response time Lump sum notification from employers not dealt with before

Coca-Cola Refreshments USA, Inc. Debt Inquiry Service - DIS Easy Registration Process IT resources Minimal On Line Reporting for Lump Sum Payouts Batch Reporting Individual Reporting Receipt of Successful File Transmission Communication Preference Streamlines Inquires to States Classified - Internal use

Coca-Cola Refreshments USA, Inc. Debt Inquiry Service - DIS If I could have But one wish…. The Participation of all States which Mandate Lump Sum Reporting! Classified - Internal use

Classified - Internal use Contact Information Bill Stuart – e-IWO William.stuart@acf.hhs.gov 518-399-9241 Renee Higgs – DIS Renee.higgs@ssa.gov 443-436-6476 Toby Hallows – OK DHS Toby.Hallows@okdhs.org 405-522-0607 Bev Wooten - Coca-cola Refreshments bwooten@coca-cola.com 813-982-7851 Classified - Internal use