A Smartphone-based hazard reporting service in disaster areas Fahad Al Harbi Supervisor : Dr. Haifeng Shen

Outline Introduction: – Emergency Call Center Topology. – Defects in Emergency Call Center. The aim of the whole project. What is my Part in the project? – The Interface. – The Database. What I have done until now. What I’m going to do. Conclusion.

Introduction A Emergency Call Center (ECC) consists of a room staffed by emergency firemen and police officers. Each officers wears a headset to listen to incoming phone calls. In front of the officers there are monitors : – displays any incoming caller number and address to which the telephone is assigned. – Another monitor contains a map on which any address can be quickly pinpointed. – The Officers also have another monitor to types the incoming information about the emergency call to transmit it to the call responders. (Carol Bengle Gilbert,2008)

Emergency Call Center Topology Emergency Call Center Fire

Defects in Emergency Call Center In Ordinary Situations : – A limited number of phone lines & officers. – Long time to communicate with callers, asking them about their personal details, address and the nature of the problems. In Extraordinary Situations : Such as earthquakes, wars and tsunamis,etc.. – Phone lines will disconnect. OR – The lines will be very busy.

The aim of the whole project The whole project aims to design and develop new supporting system to work in Parallel with the regular ECC system, in order to keep working if the regular system stop especially in disaster areas. Allow people with disabilities such as mutes to communicate with the ECC. The project will encourages the callers to benefit from smart-phones features.

The aim of the whole project Fire Emergency Call Center Fire

What is my Part in the project? My part is to design : 1- Interactive interface by using OpenStreetMap. 2- Use database to store and retrieve the user reports and communications on hazards in disaster areas.

1- The Interface Use Adroid SDK & OpenStreetMapViewer to design an interactive interface which allows the user to specify his location directly in the map. FERI Fire

2- The Data Base Use the Android built-in database called SQLite, to save users’ reports and communications. PhoneIDMsgNoMassegeTimeDateLiveTime

What I have done until now.

What I’m going to do. WeeksWhat I’m going to do Week 7Background reading for the project Collect Articles which is related to my project + write my final document Week 8Background reading for the Sqlite & Android data bases Week 9Create my first data base in Adroid platforms Week 10Connect the interface with the database Week 11Implement my part + final result Week 12Implement my part + final result Week 13Expos poster and demonstration

Conclusion In conclusion, There are defects in ECC especially in disasters areas caused by busy or disconnected lines. As suggestion, We believe the use of mesh networks and mapping services can improve the ECC work during disasters.

Questions

References Carol Bengle Gilbert (2008). Exploring the Inner Workings of a 911 Call Center [online]. Feb 5, Available from: [Accessed: 20 March 2011]. Marshall Brain, Jeff Tyson and Julia Layton (2006). How Cell Phones Work [online]. Jan 18,2006. Available from : [Accessed: 5 April 2011].