© 2007 Oracle Corporation – Proprietary and Confidential

Tutor and UPK: Productive Day ONE! Stuart Dunsmore Sr. Director, Tutor & UPK Development

© 2007 Oracle Corporation – Proprietary and Confidential The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

© 2007 Oracle Corporation – Proprietary and Confidential Program Agenda Implementation or Upgrade Objectives Importance of Training User Documentation Benefits of Good Documentation Oracle’s Solution Architecture Customer Comments The Future of Documentation at Oracle Partner Customer Successes

© 2007 Oracle Corporation – Proprietary and Confidential Implementation or Upgrade Objectives Automate Key Processes Implement New Functionality Improve Flexibility Improve Response Time Improve Management Reporting Optimize Business Performance Gain Competitive Edge Increase Productivity Key User Question: “How do I do my job with this new software?”

© 2007 Oracle Corporation – Proprietary and Confidential Importance of Training Survey of 437 companies 76% of users substandard Support Costs Untrained users require 3 to 6 times more support than trained users Decreased Productivity Untrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve Failing Sub Standard Gartner Studies Source: 2003 Meta Group, Inc

© 2007 Oracle Corporation – Proprietary and Confidential User Documentation Must be easy to create and maintain! 1970’s Typewriter & copier – paper & binders 1980’s DOS based word-processing – paper & binders 1990’s WYSIWYG – paper & binders – flowcharts & screenshots - Web 2000’s Web based multi-media – flowcharts & interactive simulations Good User Documentation: Reflects the approved model: current or future state Is distributed to all affected employees Has a standard format across the organization Is audited regularly Is easy for employees to use! ! ! - NO MORE PAPER - - flowcharts - a Little History

© 2007 Oracle Corporation – Proprietary and Confidential Benefits of Good Documentation Manage Change Provide users and managers confidence in job execution Effectively train new hires or new users Roadmap for continuous improvement Minimize Risk Users run applications as designed Key organizational information is documented folklore Address Compliance Fulfill compliance requirements Deploy standards Reduce audit costs Increase Productivity Users reach productive levels faster

© 2007 Oracle Corporation – Proprietary and Confidential Oracle’s Solution Oracle Tutor and UPK are documentation and productivity tools that companies use to create material to support their end users throughout the application life cycle. Tutor & UPK comprise three components. Model Content Software Tools Proven Method

© 2007 Oracle Corporation – Proprietary and Confidential Oracle’s Solution Key to Productive Day ONE Develop Future State Model Develop User Documentation YES NO Oracle Method Implementation Phasing CRP

© 2007 Oracle Corporation – Proprietary and Confidential What is Tutor? Author & Publisher Easily develop, deploy, & maintain end-user business process documentation Develop in MS Word for rapid uptake Key Automated Features Flowcharting HTML conversion Role base Desk Manuals Task numbering Distribution updating Model Documents Baseline procedures - We’re all better critics than writers!! People to People

© 2007 Oracle Corporation – Proprietary and Confidential Many Ways to Access Tutor Content

© 2007 Oracle Corporation – Proprietary and Confidential Tutor Business Process Flows

© 2007 Oracle Corporation – Proprietary and Confidential Tutor Business Process Documentation

© 2007 Oracle Corporation – Proprietary and Confidential Tutor Content Model Document Starter Kit More than 450 baseline procedures & supporting documents Multiple Functional Areas Financials Procurement Human Resources Order Management Inventory Manufacturing Project Management

© 2007 Oracle Corporation – Proprietary and Confidential What is UPK? UPK Developer Easily develop, deploy, & maintain interactive application simulations Discrete recording tool with Oracle Application object recognition (all Applications Unlimited products) Online & paper based documentation One source to many outputs DHTML Simulations, MS Word & PDF for easy deployment Multiple Uses Implementation aide Stand alone, pre and post go-live training In-application performance support Integrate with Learning Management System (SCORM, AICC) Or use built-in usage tracking People to System

© 2007 Oracle Corporation – Proprietary and Confidential Tutor Documents Link to UPK Content Links to UPK simulations interactively describing what the user needs to do in the application

© 2007 Oracle Corporation – Proprietary and Confidential UPK Playback Options See It Try It Know It Do It

© 2007 Oracle Corporation – Proprietary and Confidential UPK Try IT Mode

© 2007 Oracle Corporation – Proprietary and Confidential UPK Do IT Mode Sits on top of live application

© 2007 Oracle Corporation – Proprietary and Confidential UPK Usage Tracking

© 2007 Oracle Corporation – Proprietary and Confidential UPK Paper Documents 5 document types from a single source

© 2007 Oracle Corporation – Proprietary and Confidential UPK Content Human Resources Payroll for North America Benefits Administration Time & Labor ePay eProfile eBenefits ePerformance Learning Management General Ledger Receivables Payables Asset Management Project Costing Contracts Grants Expenses Student Administration Planning and Budgeting Order Management Billing Purchasing Inventory eProcurement Reporting Tools for HRMS Reporting Tools for Financials/ESA and Supply Chain Management Reporting Tools for Campus Solutions Fundamentals for HRMS Fundamentals for Financials/ESA and Supply Chain Management Fundamentals for Campus Solutions Enterprise Modules EnterpriseOne Modules General Ledger Accounts Payable Accounts Receivable Inventory Manufacturing – PDM Procurement and Subcontract Management Fundamentals * Applications Development Now Building EBS and Siebel Modules

© 2007 Oracle Corporation – Proprietary and Confidential Tutor & UPK Architecture Oracle Collab Suite Tutor Author UPK Developer Client Tutor Publisher LocalServer OracleApps OracleApps Oracle Collab Suite Tutor UPK Model Documents End User Community Your Custom UPK Content Your Custom Tutor Procedures

© 2007 Oracle Corporation – Proprietary and Confidential Oracle’s Solution Key to Productive Day ONE Develop Future State Model Develop User Documentation YES NO Oracle Method Implementation Phasing CRP

© 2007 Oracle Corporation – Proprietary and Confidential “Compared to our previous methods, Oracle User Productivity Kit has helped us reduce the costs of creating and delivering IT systems training by more than 75%. And with Tutor, we anticipate even better ROI” Berlin Packagining Steve Canter, CIO

© 2007 Oracle Corporation – Proprietary and Confidential “Initially, AAI used Tutor to create curriculum to support our Oracle implementation. The navigations created at that time continue to be used today in conjunction with Tutor procedures. Now, UPK will add an additional dimension that was lacking at AAI, an interactive on-demand training tool linked directly to procedures where those Oracle transactions are required. ” AAI Corporation Jennifer Donnelly Sr. Continuous Improvement Specialist

© 2007 Oracle Corporation – Proprietary and Confidential “ Tutor has provided AAI a missing element in our processes; consistency. Since we moved to using Tutor we have had less process revisions than in the past and more format and writing style consistency. This is very important for the user of the processes and as we gained experience we are writing processes 75% faster due to the standardization. Additionally as Tutor provides the graphical flow diagram feature the user community can understand the processes and comprehend the information quicker and increase process retention. ” AAI Corporation Jim Glowacki Director of Operations

© 2007 Oracle Corporation – Proprietary and Confidential BPA – Business Process Architect The Future of Documentation at Oracle Tutor UPK

© 2007 Oracle Corporation – Proprietary and Confidential Productive Day ONE Right Tools – Tutor & UPK Right Approach Develop Solution in CRP Document Solution in CRP Deploy Documentation Train End Users Test End Users Result: End Users knows how to do their jobs, Day ONE!

© 2007 Oracle Corporation – Proprietary and Confidential

Case Study: Investors Bank & Trust Seeded Tutor processes leveraged as baseline for developing future process model Baseline updated through various iterations of solution development In parallel, system procedures and test scripts were developed directly from UPK Leveraged integration from Tutor to UPK for when business process included steps in Oracle Application Solution Project team leveraged UPK for documentation and end user training – Tutor provided platform for process training and depiction of the complete “Big Picture” – Productive Day ONE Integration of Tutor and UPK provide comprehensive process solution for internal governance, compliance, and ongoing training Footprint included Financials, Projects, Human Resources, Benefits, iRecruitment © 2007 KBACE Technologies, Inc.

© 2007 Oracle Corporation – Proprietary and Confidential Implementation included 9-10 multi-site, consolidation of two companies onto single business and technology platform UPK leveraged for end user training and documentation – built from typical project system test scripts Project team realized Tutor provided a natural compliment to capture non-system related processes Integration of Tutor and UPK provided the natural end state of Productive Day ONE with platform for ongoing training, documentation, and process governance Footprint included Financials, Product Lifecycle Mgmt, Discrete Mfg, Order Mgmt, Pricing, Sales, Teleservice © 2007 KBACE Technologies, Inc. Case Study: Gyrus

© 2007 Oracle Corporation – Proprietary and Confidential Productive Day ONE Oracle Tutor & UPK Together!

© 2007 Oracle Corporation – Proprietary and Confidential The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

© 2007 Oracle Corporation – Proprietary and Confidential