LEADERSHIP 2010 Strategies to Future-Proof the IT Organization: Essential Skill Sets for the Re-Invented CIO Dennis Gendron, Vice President, Communication and Information Technologies & CIO, Tennessee State University

QUIZ If IT meets its service goals (SLA’s), providing satisfactory client support, a robust network, and reliable access to institutional data, then a) Everyone will love us. b) We will be respected as the reliable backbone of the institution. c) We will be candidates for reorganization and downsizing.

Answer: C We will be candidates for reorganization or downsizing. IT is expensive. If IT is running smoothly, it does not need a vice president and so many staff. IT can operate more responsively in academic affairs, where expert help is available from CS/BIS/etc. faculty. IT can operate more cost-effectively in business affairs, where budget experts are available.

What We Ordinarily Do #1: ERP ERP Leveraged Across the Institution: Project Management Business Process Analysis: Human Resources, Procurement… Application of Technology to Enterprise Processes Enterprise-Wide Project Management (MS Project) “Let-Mikey-Do-It” Projects--International IBM Conference, Call Center, RFP’s, Searches

What We Ordinarily Do #2: DATA (MIS) MIS Leveraged Across the Institution: Business Intelligence University Strategic Plan, Academic Master Plan, Facilities Master Plan, Academic Prioritization, ETC BI in TBR

What We Ordinarily Do #3: Ed Tech Ed Tech Leveraged Across the Institution: Technology Integration IT as Market Differentiator--Governor’s Challenge Social Networking Across the Enterprise Boutique Integration Know the Edge and Sell It.

What We Ordinarily Do #4: Plan, Implement, Evaluate, Revise... P-I-E-R Leveraged Across the Institution: Assessment SLA’s Network Stats, Call Center Log Data, Surveys Quantitative Value-Added Assessment Use of Assessment as Driver for Revision

What We Ordinarily Do #5: Money Money Management Leveraged Across the Institution: Revenue Generation/Expense Reduction Generate Revenue: Grants, In-Kind, Partner Value-Adds Reduce Expenses: Virtualization (Server, VCL, VDI), Power and AC, Creative Reorganization, Contract Negotiations, Off-Year Equipment PR: Track It, Monetize It, Publicize It

What We Ordinarily Do #6: Avoid Bad Stuff in IT ABSIT Leveraged Across the Institution: Protect the Enterprise Prosecute the plan for RIAA, MPAA, ETC protection for students. Become the PII/Red Flag omniscient resource. Prosecute the disaster-recovery and business-continuity projects.

CIO = Creative INSTITUTIONAL Officer 1. Enterprise Planner 2. Enterprise Evaluator 3. Enterprise Innovator 4. Enterprise Leader