Towing Ordinance Update Board of County Commissioners Discussion August 4, 2015
Presentation Outline Purpose Ordinance Change Overview Towing Results Compliance Issues Stakeholder Engagement Summary
Presentation Outline Purpose Ordinance Change Overview Towing Results Compliance Issues Stakeholder Engagement Summary
Purpose Evaluate recent changes to Chapter 35 regarding trespass towing Assess impacts to various multifamily housing types
Presentation Outline Purpose Ordinance Change Overview Towing Results Compliance Issues Stakeholder Engagement Summary
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions Property owner or agent must provide authorization for each vehicle towed Agents must be listed in towing agreement
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions For student housing facilities Towing from midnight to 7 a.m. without individual authorization Photographs required Signage notice
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions Tow signage required by Florida Statutes Requirements added to code (including consumer information)
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions Liability and cargo coverage required Insurance certificate filed with Sheriff’s Office
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions Fencing Lighting Signage Must meet all other code requirements
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions Increase storage rate for Class A/B vehicles by $5 per day Research fee of $5 for ownership search (expired tag) Rates must be posted, along with other consumer information
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions Accept credit and debit cards Provide change for cash payment
Ordinance Change Overview Authorization for each tow Roam towing Signage Insurance Storage sites Rates Payment options Prohibitions Employing spotters Demanding drop fee if tow truck is not capable of towing vehicle Requiring registration renewal before releasing vehicle Providing false information
Presentation Outline Purpose Ordinance Change Overview Towing Results Compliance Issues Stakeholder Engagement Summary
Towing Results Towing By Category November 2013 – March 2014 November 2014 – March 2015
Towing Results Towing Locations Before Adoption
Towing Results Towing Locations After Adoption
Towing Results Contract Locations
Towing Results Contract Locations – International Drive
Towing Results Contract Locations – UCF Area
Towing Results Top 10 Towing Locations by Contracted Tows Property NameCountRoam Towing UNIVERSITY HOUSE279Yes STERLING UNIVERSITY APARTMENTS168Yes THE EDGE153Yes MYSTIC POINTE APARTMENTS121 ARDEN VILLAS UNIVERSITY APARTMENTS116 PLAZA ON UNIVERSITY113Yes CAMPUS CROSSINGS90Yes COLLEGE STATION APARTMENTS66Yes VILLAGE AT SCIENCE DRIVE60Yes UNIVERSAL SUITES54
Towing Results Top 10 Towing Locations by Contracted Tows
Towing Results Total Number of Student Housing Tows – 30% of All Tows after Adoption
Towing Results Student Housing Roam Tows (midnight – 7 a.m.) – 77% of All Roam Tows
Presentation Outline Purpose Ordinance Change Overview Towing Results Compliance Issues Stakeholder Engagement Summary
Compliance Issues Monthly Towing Totals After Adoption
Compliance Issues Data review – Top Ten sites with no contract ~ 180 unauthorized tows – Top Ten towing companies ~ 500 unauthorized tows Set priority schedule of inspections – Tow yards – Contracted properties – New contract reviews
Compliance Issues Compliance assistance/outreach Enforcement – Special Magistrate – Court
Presentation Outline Purpose Ordinance Change Overview Towing Results Compliance Issues Stakeholder Engagement Summary
Stakeholder Engagement Multifamily property owners/managers Homeowners Associations Towing industry I-Drive representatives
Stakeholder Engagement Feedback: Supported roam towing Described difficulties with individual authorizations Contract process is cumbersome Photos are valuable Recoup process fees
Presentation Outline Purpose Ordinance Change Overview Towing Results Compliance Issues Stakeholder Engagement Summary
Summary Stress compliance Pursue worst offenders Continue monitoring Bring back clean-up at future date
Towing Ordinance Update Board of County Commissioners Discussion August 4, 2015