HYPER CONNECTED Contact Center

HYPER CONNECTED Contact Center

Salesforce appexchange

Salesforce integration

Hermes Cloud Architecture

Hermes Cloud for Sales Cloud in a nutshell  Full integration within Salesforce –Native development on Salesforce platform –Shared agenda for calls and call-backs –Chatter for agents collaborative help  Unique high value features –Leading edge predictive dialer –“Best Time to Call” –whisper coaching –Omni-channel management with “blended calls” –Real time activity monitoring –Smart Skills Based routing –And much more….

Hermes Cloud key characteristics  Eliminate –upfront investment –upgrade costs (seamless upgrade) –maintenance cost  Deploy quickly  Provide a high-level data security  Get a seamless CRM integration (Salesforce) For Customers

Hermes Cloud – How to get.  Always ! Free for the software  Just use the “Get it now” link in appexchange  Provisioning done by the customer (or Vocalcom)  Expiration after 30 days (unless PO for subscription) Trial (30 days)  SaaS license activation by Vocalcom Sales Admin  Salesforce provisioning through the POA (Partner Order Application) by Vocalcom Sales Admin with –Customer proposal –Signed PO & signed contract –Invoice  Telecom cost: to be invoiced separately Subscription (1 year min)  Same as for subscription (no need for an additional contract, but need for an additional PO) Renewal (1 year)