Store Performance Evaluator Briefing Albatross global solutions : “Retail Performance Solutions” Logo of the brand
New Evaluator Guidelines Scenario and Visit Survey Summary Questionnaire History Deadline Project Summary ObjectiveAssess the service provided in XXX boutiques. Scenario If the scenario is a bit complicated/includes several different scenarios then please mention to follow up with the relevant scenario in the brief as has been assigned to you by your coordinator Target Item/Maximum Authorized Discount Level Important Visit Processes Try on the item(s) you select. Be hesitant and/or make objections about the item(s). At the end of the visit, inform that you will not purchase the item. Ask for the benefits of leaving your personal information if you are asked to leave it. Proof of Visit Visit lengthMinimum X minutes inside the store Please insert the relevant brand name If necessary Include what is accepted Make sure to include all the processed the SPE must perform in order to have a valid survey Add the deadline information
New Evaluator Guidelines Scenario and Visit Survey Summary Questionnaire History Deadline The Brand Information In this section include the brand information which link to this project. No need to write the information of the founder etc.
New Evaluator Guidelines Scenario and Visit Survey Summary Questionnaire History Deadline Scenario 1 to 2 slides: In this section include the relevant information about the scenario: what item to look for, purchase information, targeted SA and any other requirements
New Evaluator Guidelines Scenario and Visit Survey Summary Questionnaire History Deadline The points to pay more attention to Relevant for recurring shoppers only Include explanations/examples for questions that need to be asked (Discount etc. some specific points, the visit should be recorded….the promotion was offered during the visit and at the casher...) <=1slide Each brand has a specific term to describe, “The SA,” and thus, to help VA/QC not correct each questionnaire, please insert the correct term for this brand, i.e. Sales Advisor, Sales Associate, Sales Ambassador, etc.
New Evaluator Guidelines Scenario and Visit Survey Summary Questionnaire History Deadline The Sales staff grooming: Add the grooming guideline and photos to help our SPEs’ understanding.
写真はイメー ジ New Evaluator Guidelines Scenario and Visit Survey Summary Questionnaire History Deadline Flow of the visit Optional Slide: Visit flow. Objective Before Entering the store After Entering Once the SA approaches you During the trying Before to leave