1 Managing Four Generations in the Workplace With Cam Marston Preview Only – Not to be used for Training

2 Learning Objectives Describe the characteristics, attitudes, and values of each generation Identify specific actions a manager can take to coach, motivate and get results from each generation Determine how your management approach may need to change when coaching, managing, and retaining employees of different generations Discover ways to Gen-Flex™ in order to solve generational problems in the workplace Preview Only – Not to be used for Training

3 Matures Born before % of our workforce Influenced by the Military 30 million people today Most affluent group in our nation We first generation Delayed Gratification - work first, pleasure later Preview Only – Not to be used for Training

4 Boomers Most influential people today 80 million people Workaholic Work ethic defined by time Important to be a team member Contributors to the team are cherished Preview Only – Not to be used for Training

5 Gen Xers Prove it to me 45 million people Loyal to people, not companies Move from job-to-job more frequently Carpe Diem – Seize the day! Preview Only – Not to be used for Training

6 Millennials Born after million people Instant gratification Quick feedback Busy outside of work Reward with time Optimistic Preview Only – Not to be used for Training

7 Learning How To Gen-Flex™ What are the characteristics of each generation? What motivates each generation? What are the most important action steps for each generation? Preview Only – Not to be used for Training

8 “What do you think are the most common problems or challenges with managing different generations in the workplace?” Preview Only – Not to be used for Training

9 Gen-Flexing™ Treat people the way they need to be treated! Preview Only – Not to be used for Training

10 Solving Five Generational Problems 1.You Gotta Start Using Your Computer 2.What Does My Boss What From Me? 3.You Gotta Quit Listening to that iPod™! 4.What’s the Big Deal About Being a Little Late? 5.Don’t Talk to Me That Way! Preview Only – Not to be used for Training

Quick Review Remember to Gen-Flex™ to other generations. Staying flexible and adaptable will help you solve generational differences in the workplace. Remember that it’s important to keep the lines of communication open and stay honest and direct with all of the generations. If you are unsure what someone from a different generation needs - ask! It’s the best way to open up an effect dialog. 11 Preview Only – Not to be used for Training

Quick Review, con’t Realize that you may have to alter and update your current management approach in order to influence other generations. Remember that executing management fundamentals well is the key to managing four generations in the workplace. 12 Preview Only – Not to be used for Training