Courier Service Membership Program Nancy Nathanson, Resource Sharing Program Manager

2 Membership Agreement with members –predictable pricing; annual payment –member participation and oversight –Alliance office support: coordination; information; vendor relations Contract with Vendor: Service expectations –daily pickup –reliable, predictable schedule (one-hour window) –transit time: generally, within two days Membership Program

3 Alliance contracts with vendor to provide daily, scheduled service Senvoy Senvoy employs drivers and contracts with other firms to cover eastern and northern regions Local courier: Dropsites may agree to send and receive materials for a group of nearby libraries, using the dropsite as the primary address (“forward to” or “attention”) Business relationships

drop sites serving 240+ libraries public libraries universities & colleges schools community colleges service districts or systems private, technical and government libraries

5 Orbis Cascade Alliance Courier Service & Local Shuttles Dropsite A Dropsite B Dropsite C

6 courier service carries...

7 the courier’s job... sort load (last stop first) service & safety deliver up to 25 stops / day dispatch; paperwork sort load (last stop first) service & safety deliver up to 25 stops / day dispatch; paperwork

8 Information on the web

9 Dropsites: sort code, address, schedule

10 List of Dropsites

11 Procedures: packaging the package size sealing multiple items would you ship it this way? the package size sealing multiple items would you ship it this way?

12 … packaging. If you use envelopes and boxes: protect materials packing padding appropriate size protect people weight staples

13 … packaging. If you use courier bags: prevent slipping, squishing, torn pages, and worn bindings pack books spine-to-spine, or spine to bottom of bag

14 … packaging. If you ship non-book items and use courier bags: prevent broken plastic cases pack items in a bubble envelope or padded container before putting them in the bag

15 Procedures: labeling design, format, and content are mutually approved by vendor and Alliance, on behalf of members. Use only Alliance- supplied labels design, format, and content are mutually approved by vendor and Alliance, on behalf of members. Use only Alliance- supplied labels

16 … labeling – available on the web

17 … labeling samples: 3 Alliance courier labels, and a label from a package sent via USPS

18 … labeling ATTN: for re-directing to a forwarding site

19 … labeling and if you use courier bags: protect the see-through window (do not paste a self-adhesive label over the window)

20 Procedures: Using the manifests Purpose: –library: track shipments, other purposes –Alliance: track volume and shipping patterns “Shipping record forms”: key elements –Date –Destination(s) –Number of packages

21 … manifests FROM (you, the sender) date “consignee” = TO (dropsites only) automatic totals! # of pkgs

22 Procedures: reporting problems courier hasn’t shown up?  call Senvoy Operations office right away  also notify the Alliance other problems? courier hasn’t shown up?  call Senvoy Operations office right away  also notify the Alliance other problems?

23 compensation: maximum allowed, $100 per package documentation damaged or missing? at what point? checking for missing items Procedures: claims

24 courier status have you seen my package? Member to Member

25 Member to Member dropsite news from the Alliance office

26 A big system with regional benefit thousands of items shipped each month daily, scheduled pickup two-day delivery