Riding the Web Tide A Practical Approach to Institutionalizing Project Management Riding the Web Tide A Practical Approach to Institutionalizing Project Management Boston SPIN Webmaster: Ray Tang Project Manager Tel.: The Project Model The Project Model Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. Presenters: Terie Rixman Director - Wireless Resource Center Tel.: Unmesh Gundewar Program Manager - SEPG Tel.: Total: 28 slides PowerPoint slideshow (total 28 slides), click to advance to next slide.

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 2 of 28 AgendaAgenda ä Introduction ä Issues in Deploying Project Management Processes ä An Unconventional Approach ä Web Site Objectives Design Principles Contents Demo / Design Walkthrough ä Results and Benefits ä Lessons Learned ä Summary

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 3 of 28 The Communications Industry Group (CIG)

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 4 of 28 The Wireless Division ä Enjoyed tremendous business growth ä Metrics in decline ä Implementing process improvement and project management to meet business goals ä Process improvement efforts Performed assessments and gap analysis Established the organization (PMO, SEPG, PA, KPA Teams) Developed PM Guide & PM Workbook Provided training Products & Services Systems Integration Clearing House Billing Services Outsourcing

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 5 of 28 Issues in Process Deployment and Institutionalization of Project Management ä Lacking synergy ä Training resource intensive ä A moving target (changes of processes, staff turnover) ä Lacking communication ä Project managers facing difficulties applying processes and templates systematically

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 6 of 28 An Unconventional Approach

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 7 of 28 An Unconventional Approach - The Web ä Provides a central place to present and communicate processes, changes ä Ease of access and online/hypertext link capability reduces the need for formal training ä Online central repository eliminates the issue of moving target ä Central/single media improves communication

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 8 of 28 An Unconventional Approach The approach: ä Build a Process Repository ä Build a web site to deploy PM processes and institutionalize project management ä Adopt mentorship approach to help project managers get started

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 9 of 28 Objectives of Building the Web Site ä To facilitate access to a process repository ä To substitute/eliminate formal training of processes ä To communicate progress and promote new processes and changes ä To improve communication ä To support institutionalization and promote Project Management and Process Improvement

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 10 of 28 Design Principles of the Web Site ä Facilitate access to processes ä Process documents easy to find, well presented, and easy to follow ä Contents support institutionalization ä Information well organized, easy to find, and without boundary ä Easy to navigate ä Fresh, fun, and interesting

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 11 of 28 Contents of the Web Site ä Process Deployment ä Update ä Assessment ä Hall of Fame ä Conferences ä Coming Events ä Cool Sites ä Contacts ä Feedback ä Site Info ä Archives ä Process Repository Processes Procedures Guidelines Templates Examples Policies Standards ä Change Requests

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 12 of 28 Design of the Web Site Web Site Demo The demo session has been replaced by the following 8 slides.

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 13 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 14 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 15 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 16 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 17 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 18 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 19 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 20 of 28 Design of the Web Site

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 21 of 28 Design of the Web Site Highlights ä Information grouped and site structured for easy access/search ä Navigation bar, no dead end pages, no frames ä Free-forms design instead of fixed image map ä Photographs & animated GIF’s to make site fun and interesting ä Abstracts and graphics to link to full stories & process documents ä Frequent update of Web site ä Link to other Intranet/Internet sites ä Feedback to facilitate 2-way communication

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 22 of 28 Design of the Web Site - (Process Repository) Process Repository  Provides flexible and multiple searching capability (by business function, document types, keywords, The Project Model ) ä Adopted SEI Process Framework as a standard for organizing and presenting process documents ä Hypertext Link to X-Link and integrate all related process documents ä Online change requests for continuous improvement The Project Model Model

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 23 of 28 The Project Model ( e.g.. The Define Phase) - Links to Standards, Processes, Guidelines, Templates, & Examples TheProjectModelTheProjectModel

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 24 of 28 Results & Benefits ä Resources required for developing and delivering training significantly reduced ä Processes are always current ä On-going support cost and traveling cost reduced ä Increased awareness of processes and PM practices ä Improved communication ä Project managers are more confident and focused on PM ä Increased quality and consistency in project deliverables Quality Confident

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 25 of 28 New Trends ä Customer Satisfaction Index (CSI) improved (scale: 1 - 7) % improvement ä Employee Satisfaction Index (ESI) improved (scale: 1 - 7) % improvement ä Software quality improved (project metrics & CMM assessment results) % reduction in software defects ä Project management becoming transparent ä The intranet/web becoming a major source for information Software Quality PMPM

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 26 of 28 Lessons Learned ä Define your Business Goals ä Evaluate whether the Web Approach can help you meet your business goals ä Define the Objectives for building the web site ä Design based on the objectives ä Start Simple ä Get the People in the organization involved ä Manage the implementation like a project

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 27 of 28 SummarySummary ä The web approach is a practical and strategic approach for institutionalizing project management ä Our organization is committed to maintain the web sites ä Our plan is to extend the functionality of the web site to link to Project Webs in the future

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 28 of 28 Sit back, relax, enjoy the ride... WEB TIDE Riding the Web Tide A Practical Approach to Institutionalizing Project Management enteringPM