Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Computing Essentials Chapter 3

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Interview William P. Fisher Darden Eminent Scholar Chair Rosen School of Hospitality Management University of Central Florida Past President of AH&LA

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Interview (cont.) Skills needed for a recent graduate:  Good attitude  Experience  Knowledge of Industry Particulars i.e., RevPar  Can be productive and see big picture

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Interview (cont.) Career advice  Stay on cutting edge  Gain management skills-coaching  Learn what you don’t know about your organization

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Introduction What is a computer? How does it work? What is under that cover?

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey System InputProcess Output Data vs. Information

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Bits, Nibbles, and Bytes (cont.) Binary Digits On/Off: 1/0 Byte:Bit 8:1 ASCII – American Standard Code for Information Interchange =Cary

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Measurements (cont.) 1024 bytes = 1 kilobyte 1024 kilobytes = 1 megabyte 1024 megabytes = 1 gigabyte 1024 gigabytes = 1 terabyte

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Analog vs. Digital (cont.) Analog = sine wave (continuous) Digital has only two states  High Voltage (1) and Low Voltage (0) Analog and digital can be used in conjunction with one another for greater efficiency

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Hardware Physical equipment of the computer system Required Components  Input/Output (I/0) Devices  Central Processing Unit (CPU)  External Storage Device

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Types of Computers (cont.) Palmtop Laptop Desktop Server Supercomputer

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Hardware Terms (cont.) Motherboard (PCB) Central Processing Unit (CPU) Memory  RAM (Random Access Memory) DRAM (64 bit DIMM)  ROM (Read Only Memory)  Flash Memory Peripherals

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Storage (cont.) Hard drive Iomega ® Zip Drive Floppy CD-ROM/R/RW DVD/R/RW Compact Flash/Smart Media/Sony ® Memory Stick USB Drive

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Displays (cont.) Cathode Ray Tube (CRT) Liquid Crystal Display (LCD) Plasma Sharpness Display Mode (Color) Dot Pitch (DPI) Pixels

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Central Processing Unit (CPU) (cont.) Register Arithmetic Logic Unit (ALU) Control Unit Data Storage Get Instructions Decode Instructions Execute Instructions Store Results

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey I feel the need for speed! (cont.) The speed limit of a computer’s microprocessor or bus (the circuitry)  Megahertz (MHz) 1 MHz = 1 million cycles per second  Gigahertz (GHz or Gig) 1 Gig = 1 billion cycles per second

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Software Programming Languages Operating Systems Applications Integrated vs. Interfaced

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Operating System Starts the computer (BIOS) Limits direct hardware contact Graphical user interface (GUI) Manages the processing of programs Advance processing features Manages input and output devices Manages filing operations and storage

Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Summary Understanding technology critical “People” provide the information Quality software provides the value Additional Resources