Supply of Water Disposal of Sewerage Storm Water Drainage Dhaka WASA, an autonomous body, started its journey with the mandate to effect

Unplanned City Development & Informal Settlement Switching to Surface Water from Under Ground Water Large Investment Funding Demography of Dhaka City Pollution of Surrounding Rivers

Area : Dhaka & N’ngonj City With Peripherals Currently Served : Dhaka & Narayangonj City Population : 12.5 Million Water SupplyDescription Total Coverage (Population)About 100 % Demand Quantity2,250 MLD Production Capacity2,420 MLD Deep Tube Well672 Nos. Surface Water Treat. Plant04 Nos. Length of Water Line3,036 Km Registered Consumer320,773 Nos. Public Standpipes1,643 Nos. VII II III IV V N. Gonj X IX VIII VI I

Presently :  From Surface Water Sources 22%  From Ground Water Sources 78%

Name of Project Water Prodn (MLD) Investment (M. US$) Saidabad Phase III Padma-Jashsaldia Gandharbpur Total1,4001,650

Transparency, Accountability & Chain of command Transparency, Accountability & Chain of command Mind Setup Change Institutional Reform for Capacity Building Institutional Reform for Capacity Building Cost Effective Management Customer Service Excellence

Sustainability of Utility Organization Large Investment Access of Water to the Poor People Shifting UG Water To Surface Water To Make Dhaka WASA Profitable

Traditional Mind Setup Bureaucracy Lack of Transparency Trade Union Vested Interest

Increase of Water Production Achievements Reduction of NRW Call Center “WASA Link-16162” Improvement of Operating Ratio Real Time, On-Line Billing System Improvement of Billing & Collection CBA – Mgt. Improved Relationship

Paperless e-Bill payment Optimization of workforce Networking Home & Abroad Improvement of Chain of Command Water & Sanitation Facility in LIC GIS Based Management Info. System Achievements Sensitization of City Dwellers

Total Population : 3 Million Existing Pp n Coverage :1.7 Million Informal/no connection:1.3 Million

Two types of Initiative of DWASA for LIC Sector :  DWASA own model since 2005 o Different NGO’s are working as a co-partner of DWASA (more than 90 scheme)  DWASA tries to adopt more innovative model Under DWSSP financed by the WB since 2007 o DWASA along with WB experts is still trying to Adopt such innovative model Two types of Initiative of DWASA for LIC Sector :  DWASA own model since 2005 o Different NGO’s are working as a co-partner of DWASA (more than 90 scheme)  DWASA tries to adopt more innovative model Under DWSSP financed by the WB since 2007 o DWASA along with WB experts is still trying to Adopt such innovative model

Water connection through NGO/CBO Internal O&M functions by CBO Water main line connection & O&M functions by DWASA Monitoring the activities of CBOs

Opening Water Point for Informal Settlement for Informal Settlement Opening DTW for Informal Settlements Some Initiatives of DWASA

Toilet for Disable Toilet facility in Informal Settlements

 Full Computerized Billing System  Easy & Authenticate Bill Payment Sys.  Monthly Billing In Time  Bills Sent Out – More Than 99%  Revenue Collection – More Than 95%  Water Supply 24 x 7  Improved Quality Testing Procedure  Operating Ratio 0.66 FFull Computerized Billing System EEasy & Authenticate Bill Payment Sys. MMonthly Billing In Time BBills Sent Out – More Than 99% RRevenue Collection – More Than 95% WWater Supply 24 x 7 IImproved Quality Testing Procedure OOperating Ratio 0.66

SL Subject Area Performance of 2008 Benchmark Standard Achievements Dhaka WASA (Fin. Year) 2010-‘ ‘ ‘13 1NRW Bills Sent Out Revenue Collection Debt Age / Receivable Manpower Operating Ratio