Actions Speak Louder Than Words. Types of Nonverbal Communication Appearance Gestures Posture Eye Contact Facial Expression Vocal Cues Spatial Relations.

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Presentation transcript:

Actions Speak Louder Than Words

Types of Nonverbal Communication Appearance Gestures Posture Eye Contact Facial Expression Vocal Cues Spatial Relations

Appearance Clothing Accessories Jewelry Hair/Makeup Cleanliness

“The Secret Behind the Magic of Disney” by Janna Oberdorf The dress-code rules at Disney theme parks may go father than the normal dress code for a day at work, but it’s not easy for Disney employees to maintain the magic of Disney. Just ask anyone who works there. Women: Earrings no larger than a Quarter Men: No Beards, short sideburns, clean & trim fingernails All: Natural hair color and makeup Why?

Gesture: Movement of part of the body to express an idea or meaning Most Common: Hands and head Gestures

Gesture: Standing with hands on hips Meaning: Readiness, aggression Gesture: Hands clasped behind back Meaning: Anger, frustration, apprehension Gesture: Rubbing the eye Meaning: Doubt, disbelief Gesture: Biting nails Meaning: Insecurity, nervousness Gesture: Rubbing hands Meaning: Anticipation

What’s it mean? Gesture: Brisk, straight walk Meaning: Confidence Gesture: Sitting with legs crossed, foot kicking slightly Meaning: Boredom Gesture: Sitting, legs apart Meaning: Open, relaxed Gesture: Arms crossed on chest Meaning: Defensiveness Gesture: Walking with hands in pockets, shoulders hunched Meaning: Dejection Gesture: Hand to cheek Meaning: Evaluation, thinking Gesture: Touching, slightly rubbing nose Meaning: Rejection, doubt, lying Gesture: Locked ankles Meaning: Apprehension Gesture: Head resting in hand, eyes downcast Meaning: Boredom Gesture: Sitting with hands clasped behind head, legs crossed Meaning: Confidence, superiority Gesture: Open palm Meaning: Sincerity, openness, innocence Gesture: Pinching bridge of nose, eyes closed Meaning: Negative evaluation Gesture: Tapping or drumming fingers Meaning: Impatience Gesture: Steepling fingers Meaning: Authoritative Gesture: Patting/fondling hair Meaning: Lack of self-confidence; insecurity Gesture: Quickly tilted head Meaning: Interest Gesture: Stroking chin Meaning: Trying to make a decision Gesture: Looking down, face turned away Meaning: Disbelief Gesture: Pulling or tugging at ear Meaning: Indecision Gesture: Prolonged tilted head Meaning: Boredom

Posture Posture: Position of a person’s body when standing or sitting

Eye Contact Gain recognition Signal emotions Indicate purposes

Facial Expression Eyebrows Mouth Nose Forehead

Vocal Cues Pitch: Highness or lowness Rate: Speed Volume: Loudness or softness Quality: Sound

Spatial Relations Intimate –Up to 1.5 feet Personal –1.5 to 4 feet Social –4 to12 feet Public –> 12 feet

Culture Gender Relationship Emotions “Bubble Changers”

Assignment: Determine Your Personal Space Preference

Sources 25 Gestures List Various Photos Google Images Person to Person: Speech Communication Textbook 1990 Edition