People don’t leave jobs, they leave other people. Alexa S. Chilcutt, Ph.D.

Team Talk Team member awareness and productive communication practices.

Honest Appraisal of Current Climate  This office is like a(an)_____________?  Where are we now, as a team? Strengths- Weaknesses –

The Team  interdependent  influence  common goal or purpose  specialized roles  sense of mutual belonging  engage in interactive communication.  Go Fish!

The greatest of faults is to be conscious of none. - Thomas Carlyle Recognize your own and then each other’s communication competencies.

Primary Goals 1. Create Shared Meaning 2. Express Understanding 3. Relay Value/Respect

Nonverbal Communication Estimated between 65% and 93% of a message’s meaning is nonverbal. Harris, 2008 Approximately 7% of the message is communicated by words. Dr. Albert Mehrabian at UCLA

Types of N.V. Communication  Facial Display  Smile, frown, eye contact, etc.  Paralanguage  How we say it: tone, pitch, volume, dialects  Body language  Kinesics: appearance, gestures  Proxemics  Spacial orientation  Chronemics  Use of time

9 Barriers to effective Listening 1. Lack of Interest 2. Distracting Delivery 3. External and Internal Noise 4. Arrogance and Disrespect 5. Pre-programmed Emotional Responses 6. Ambushing 7. Listening for Facts 8. Faking Attention (making eye contact, nodding, smiling at the speaker) 9. Thought Speed HARRIS & SHERBLOM, 2008

4 Active Listening Methods  Paraphrasing  Expressed understanding  Asking questions  Using non-verbal communication

 Danger  Opportunity

 Danger if team members:  Engage in aggressive behavior  Lack respect for other parties  Competitive orientation  Opportunity if they:  Emphasize mutual respect  Collaborative orientation

Creating Our Culture

Team Agreement  Write down 2 relational behaviors that would help to create a positive work environment.  Write down 2 functional behaviors that would help the team function more productively.