Listening, Verbal, Non-Verbal, Written
Definition: Process of transmitting a message from a sender to a receiver
Effective Communication: Clear, concise, consistent, creative, sensitive, persuasive, open Ineffective Communication: Mumbled, inconsistent, scattered thoughts, threatening, withdrawing, lecturing, criticizing, interference ◦ Interference: Anything that distorts or interrupts a message Noise: an unwanted sound that interferes or distracts is a barrier to learning and communicating External Noise: Comes from environment around you Internal Noise: Comes from within sender/receiver’s mind
Definition: The method by which the message travels from sender to receiver ◦ Direct: face to face ◦ Indirect: news, texting, TV, etc. ◦ Social: sharing communication with peers, friends, family ◦ Advocate/Expert: seeking advice, lecture, professional
Sender Encoding Message (Thought to words) Decoding Receiver (Assign words meaning) Interference can happen at any stage in the process! What are examples of interference?
Critical: making judgments Informational: gathering information (class, news, meetings) Pleasurable: For fun/enjoyment (music, TV, radio) Active Listening: requires the listener to feed back what they hear to the speaker to confirm what they have heard and moreover, to confirm the understanding of both parties.
I-messages: Statements of fact about how an individual thinks or feels How you feel, when you feel it, why you feel it ◦ Ex) I feel sad when you call me names because it hurts my feelings. You-Messages: Statements that often assign blame or judge others ◦ Ex) You are a horrible friend because you call me mean names.
Girls: 25,000 words a day! Guys: 10,000 words per day! ◦ In reality, females have more of an innate quality to express themselves verbally than males. How many words a day do females say on average? Males?
On the side of your notes somewhere, or on the back of a page, write down how you knew what my directions were and what I was trying to say…even though I haven’t spoke yet today.
Artifacts/Items Proxemics (how near or far) Body Language ◦ Arms crossed, leaning in, eye contact Physical Characteristics ◦ Hair, cleanliness, Clothing and Make-up Touching Behavior ◦ Hugging, shoulder taps, hand shakes
Public (12 feet) Social (4-12 feet) Personal (1.5-4 feet) Intimate (< 1.5 feet) Do you know of anyone that when they talk to you, they are more close than you are comfortable with? Why do you think after a certain distance is closed in, we begin to feel uncomfortable?
IIt is so important to express yourself clearly in writing; this is one of the communication channels we tend to misinterpret the most. ◦W◦Writing s, texting, essays, notes, etc. FFormal and Informal ◦S◦School essay vs. texting or Facebook WWhat is the difference? WWhat is the biggest determining factor for informal vs. formal? Your AUDIENCE!
After reading a book, why do you think some of us like the movie, and some of us don’t? ◦ We all can interpret written language differently ◦ The way writing makes us feel, especially as a story, can have a strong impact on us.
We can interpret language and communication through written symbols as well. Written language (Alphabet and hieroglyphics) What do the following symbols mean ??