Premium Service Package Project Proposal December 15, 2012 Suresh Akana Sheraz Choudhary Craig Davis David Fobert Susan Korgen.

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Presentation transcript:

Premium Service Package Project Proposal December 15, 2012 Suresh Akana Sheraz Choudhary Craig Davis David Fobert Susan Korgen

The Problem  Health care reform is pressuring health care providers to deliver more cost-effective.  Sales of new ultrasound machines are starting to slow as capital budgets are restricted.  Machines in the field are expected to be in service longer. 12/15/2012 Premium Service Package – TeamOne 2

The Opportunity  Provide premium equipment service plans with near real-time monitoring and analysis for ultrasound machines.  Grow GLOCO’s service revenue by at least 4%: Sell premium plans to 30% of new sales annually. Capture a larger market share by offering services not provided by competitors. 12/15/2012 Premium Service Package – TeamOne 3

 GLOCO Increased revenue Less time and money spent by support service staff per incident Provide business intelligence tools  Health Care Provider Increased uptime and decreased risk Automatic monitoring of machine usage and maintenance Accreditation of equipment 12/15/2012 Premium Service Package – TeamOne 4 Business Benefits

Use Case Flows 12/15/2012 Premium Service Package – TeamOne 5

Use Case Flows 12/15/2012 Premium Service Package – TeamOne 6

Use Case Flows 12/15/2012 Premium Service Package – TeamOne 7

Use Case Flows 12/15/2012 Premium Service Package – TeamOne 8

Use Case Flows 12/15/2012 Premium Service Package – TeamOne 9

Required Functionality  Set up ultrasound machines to transmit log files into cloud based database.  Integrate cloud-based database application with GLOCO CRM system.  Automate alerts, trouble-tickets, and assignments.  Create and integrate dashboards into existing customer self service web portals.  Develop dashboards to serve as decision support tools within GLOCO departments. 12/15/2012 Premium Service Package – TeamOne 10

MedListener TM 12/15/2012 Premium Service Package – TeamOne 11

OmniDash TM 12/15/2012 Premium Service Package – TeamOne 12

Benefits of the Cloud  Low Cost No Hardware to purchase, setup and maintain No software to license or maintain Little or no startup cost Pay-as-you-use (no long-term contracts)  Dynamically scale for load  Multiple zones worldwide Performance and reliability 12/15/2012 Premium Service Package – TeamOne 13

Cloud: Amazon AWS  Cloud Solutions Considered Services, Pricing, Reliability, Scalability, Flexibility, Reputation Microsoft Azure Amazon Web Services  Amazon Web Services Selected Competitive with Azure Important: Software agnostic (no lock-in to.NET)  AWS basic-level SLA of 99.95% uptime Architecture design accommodates downtime 12/15/2012 Premium Service Package – TeamOne 14

Dashboard: Tableau  Dashboards Considered for OmniDash TM Scalability, Ease-of-Use, Cost per User, Vendor Support Domo, Dundas, InetSoft, Tableau  Tableau Selected Easy integration with multiple data sources Web-based dashboards Extensive Security Access Capabilities Scalability 12/15/2012 Premium Service Package – TeamOne 15

Technical Architecture 12/15/2012 Premium Service Package – TeamOne 16

Integration Model 12/15/2012 Premium Service Package – TeamOne 17

Project Team 12/15/2012 Premium Service Package – TeamOne 18 Beta Partner Health Care Provider Project Team

GLOCO Project Team 12/15/2012 Premium Service Package – TeamOne 19

Project Phases 12/15/2012 Premium Service Package – TeamOne 20

User Enablement  Premium Service Plan: Non-invasive: Major Benefits with Minimal Changes Automatic Creation of Service Tickets in CRM Faster Resolution of Tickets  Automation of Manual Processes (Optional) : Maintenance Certification Replacement 12/15/2012 Premium Service Package – TeamOne 21

User Enablement  Facilitate User Adoption By: Conducting user surveys Modeling UI on existing paper forms Providing training Including paper/embedded documentation Allowing for user customizations Deploying automation wherever possible  Transition – Beta Period (6 Months) Mitigate Risk and Improve Product Offering 12/15/2012 Premium Service Package – TeamOne 22

Risks 12/15/2012 Premium Service Package – TeamOne 23

Metrics 12/15/2012 Premium Service Package – TeamOne 24

Video Demonstration 12/15/2012 Premium Service Package – TeamOne 25

Questions? 12/15/2012 Premium Service Package – TeamOne 26