Advancing > Lives > Forward > B est practice in domestic and expatriate relocation += ACHIEVING GLOBAL HARMONIZATION

Santa Fe Overview Mission: We Make it Easy Vision: Deliver Sustainable Value Through Innovation Values: Quality, Efficiency, People, Safety, Respect and Ethics Advancing > Lives > Forward >

Shared Values and Characteristics Vendor Independence – Able and willing to work with best in class providers in the relocation supply chain Transferee Centric – Extremely high touch and individualized service with historical results Stringent Supplier Qualification – Dedicated department to sourcing and qualifying suppliers and then evaluating them on every performance Strong Financial Performance Flexibility and Innovation Transparency

Shared Values and Characteristics Supporting Client Transferees: – Understand needs – Manage expectations – Pro-active communication – 24/7 support – Fast response times – Reduced points of contact – Pro-active satisfaction monitoring

Advancing > Lives > Forward > Commitment to consistent service quality Dedicated Client Service Manager (CSM) Client and Transferee escalation point Responsible for overall client management CSM oversees Quality Control First point of escalation Compile all survey results for reporting Owns operational and account management Responsible to his/her client base We Share a Common Service Delivery Model WHR GroupThe Santa Fe Group Commitment to consistent service quality Dedicated Account Management Single Point of Contact for Client Total End Result Accountability Oversees the “Perfect Relocation” Process Customer Service Policy Compliance Quality Control for operations Responsible to his/her client base

Advancing > Lives > Forward > SANTA FE'S PERFECT RELOCATION PROCESS Consistently focused on best practices for our clients Unique to Santa Fe Group Goes beyond industry standards Customer service focused Proactive communication ISO 9001 (Quality) ISO (Environment) ISO (Information Security)

ChecklistsWritten CommunicationPersonal SupportTracking Guides SANTA FE'S PERFECT RELOCATION PROCESS

No other relocation company has the global scale of Santa Fe with 120 offices in 52 countries Santa Fe Group Owned Offices Locations Santa Fe Group Approved Partners Locations

International Transferees Santa Fe Group Counseling Team home and host model as needed Domestic Transferees WHR Counseling Team for Home Owners and Renters WHR Group Global Account Management Domestic & International Technology Platforms

Local Knowledge

Country Specific Support

Similar Technology Platforms

Tracking & Transparent Reporting Assignee & Client access Easy to use Customised Accurate & Flexible.csv,.xml.xls.pdf.doc Billing eInvoice Local-to-local Tracking expenses Consolidated options Managing Cases eInitiations End to end visibility Step-by-step Secure ISO27001 Tiered access Similar Technology Platforms

eInvoice Local-to-local options Local currency options Flexible invoice formats Expense tracking Consolidated options

ClientRELOCATING EMPLOYEE SUPPORTPRE- DEPARTURE THE RELOCATION DESTINATION Policy benchmarking & consulting Visa & ImmigrationTemporary housingHome finding Management reportingArea orientationHousehold goods moving & storage School search Supplier managementCultural preparationProperty managementSettling-in Cost projectionsLease terminationRegistration with authoritiesTenancy management Lease renewals Group movesDeparture servicesTravel coordinationTraining Language Intercultural Employee expense processing & reimbursement Expense management Expense tracking Compliance reporting

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