TELEMARKETING SERVICE FOR EXPORT

Lattelecom Group Structure Juris Gulbis 2

The Lattelecom Group Lattelecom group SIA Lattelecom SIA Lattelecom Technology SIA Lattelecom BPO SIA Baltijas Datoru Akadēmija SIA Citrus Solutions Telecommunications Network infrastructure Development and Maintenance Information Technologies Juris Gulbis Business process Outsourcing IT learning 3

Lattelecom BPO

PROFILE Lattelecom BPO is the largest Business Process Outsourcing service provider based in the Baltic States. Thanks to size and diverse experience, BPO has made significant investment in management processes and IT systems, achieved ISO 9001 certification to secure further business growth and long-term success.

Why Lattelecom BPO? 12 years expierence in Call Centre Industry More than 550 agents 5 sites around Latvia Telemarketing services in Latvian, Russian, German languages ISO 9001: 2000 Certified Contact Centre World Award in Technology Innovation 2006 3rd The BEST Contact Centre in World Award 2008 Rīga Cēsis Liepāja Rēzekne Ventspils 102 211 111 104 70

Lattelecom BPO provides Customer acquisition and telesales service Industry specific customer care Document processing and archiving Personnel administration, payroll Loan origination, billing and credit control Contact information and database solutions in the Baltic States Interactive media and gaming

Telemarketing service Customer acquisition Contact information and database solutions Telemarketing actions Telesales

Customer acquisition: Direct marketing and sales via a particular or combination of sales channels (phone, post, web, SMS, e-mail) taking orders on an advertised phone number or address. Managing predefined service fulfillment activities such as re-arrangement of delivery times, notification of delivery status.

Contact information and database solutions: Surveys of Customer satisfaction and customer needs, market research Customer data base development, update of the existing data base, target group research.

Telemarketing actions and telesales service: Information campaigns – confirmation of invitations, registration, change announcements, sales campaign information activities, etc. Active sales – direct product or service sales over telephone including customer target group survey, selection of respondents, compilation of sales arguments, customer billing and feedback reports regarding the sales action.

Key benefits-strengths Lattelecom BPO telemarketing provides for you: Industry specific knowledge and sales competences Higher efficiencies and lower costs per process output Well known partner for entering the Baltic market Collaboration with a well known partner for entering the German market High service quality, provision of quality measure reports, latest contact centre technologies. Savings in your sales staff recruitment, training and operations budget.

Contact information JANIS EMOLINS Sales Department Manager Lattelecom BPO G.Astras street 2, Riga, Latvia, LV-1082 Phone: +371 67054111 Mob.: +371 28667731 E-mail: janis.emolins@lattelecom.lv