TD TownHall Meeting January 28, 2011

Agenda Monthly Metric Review Network Upgrade Status Server Move Status Filemaker Pro Cleanup Windows 7 Migration Update Exchange Migration Update Questions?/Feedback?

Service Management Metrics

Network Upgrade Status The 10GB link is up and running as of 1/26! Data transfers are faster: – Tested database access from WH and FCC – Designers saved files from TD to storage at FCC

TDServer Move Status Replicate TDSERVER data to new TDFILER and TDSERVER1-WEB – More disk space! Virtual Server Creation COMSOL License Server 4.1 Upgrade – Success! – Upgrading clients Server Moves

Filemaker Pro Cleanup Current State: ~ 180 copies of Filemaker Pro at different version levels. (Mostly 5.5) End State:38 users, some with multiple copies. Note from Division Management Cleanup: Note: We will remove software but not local databases – Identify systems for software removal – Service Desk to send notice about removal dates – Service Desk to remove software. Verify removal worked and systems functioning Upgrade/Install of FMP11: – Identify systems to gets multiple copies. Long term and short term – Note: User will migrate databases – – Service Desk to make schedule and notify customer of install – Verify Installation worked. – Service Desk will follow up on removing old version from temporary copies

Windows 7 Update FESS/ESH (Feb) WDRS/CD (Mar) TD/PPD (Apr/May) WDRS/DIR (May) BSS/FIN (June)

Windows 7 Update DiscoveryCommunicateRolloutReview

Windows 7 Migration

Windows 7 Update Hardware State: Number of Recommended Hardware Upgrades To MinimumTo Recommended Increase System RAM094 Increase Hard Disk Free Space2261 Upgrade Graphics Card038 Upgrade Optical Drive00 Add Audio Output Capability00 Upgrade BIOS00 Number of Recommended Hardware UpgradesTo MinimumTo Recommended Computers that require NO hardware upgrades92174 Computers that require 1 hardware upgrade2255 Computers that require 2 hardware upgrades036 Computers that require 3 or more hardware upgrades 022

Windows 7 Update Device Drivers Source of Device DriverHardware DevicesPercentage Included on the Windows 7 DVD814184% Available from Microsoft Update1652% Information available from manufacturer website2082% Contact the Device Manufacturer (unknown driver or incompatible) % Total %

Windows 7 Update Software NameVersionInstallations Microsoft.NET Framework 2.0 Service Pack Microsoft.NET Framework 3.0 Service Pack Microsoft.NET Framework 3.5 SP WIMGAPI Configuration Manager Client Microsoft Office Proofing (English) Microsoft.NET Framework Security Update for CAPICOM (KB931906) WebFldrs XP Symantec AntiVirus KCA Provider for NetIDMgr MSXML 4.0 SP2 (KB973688) MIT Kerberos for Windows (32-bit) MSXML 4.0 SP2 (KB954430) Java(TM) 6 Update Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs Scalable WinINSTALL Agents Microsoft Office Shared MUI (English) Microsoft Office Shared Setup Metadata MUI (English) Microsoft Software Update for Web Folders (English) Microsoft Office Proof (English) Microsoft Office Proof (French) Microsoft Office Proof (Spanish) OGA Notifier Microsoft Office Excel MUI (English)

Exchange Migration Update Software/hardware orders Building self-service tools for migrating local data Client choice discussion with mgmt Training Service Desk on assisting users Expect to start migration in Spring

Questions/Comments?

Service Management Metrics