Human and Institutional Capacity Development Project in Rwanda (HICD-R) CORE TEAM KM WORKSHOP February 26, 2015 Delivered by Courtney Roberts

Human and Institutional Capacity Development Project in Rwanda (HICD-R) Agenda Welcome to the Core Team What Skills are Required for KM? Envisioning the Future State Some KM Concepts and Tools After Action Review Peer Assist Smart Lesson Taxonomy 1

Human and Institutional Capacity Development Project in Rwanda (HICD-R) KM Skills Required by Core Group Strategic & Business Skills: Includes business planning, industry knowledge, strategic thinking, leadership, and organizational skills. Management Skills: Includes business processes, people management, process mapping, team building, and measurement. Intellectual & Learning Skills: Includes problem solving, mentoring, conceptual thinking, being analytical, and the ability to deal with ambiguity. 2

Human and Institutional Capacity Development Project in Rwanda (HICD-R) KM Skills Required by Core Group Communication and Interpersonal Skills: Includes listening, negotiation, marketing, influencing, and mentoring. Information Management Skills: Includes codification, content management, information processes, taxonomies, and IT applications. Information Technology Skills: Includes database management, information architecture, programming, software applications such as website analytics, and workflow. 3

Human and Institutional Capacity Development Project in Rwanda (HICD-R) KM Entry Points Leverage support from management Encourage organizational / individual behavior change Train cadre of KM champions / Core Team Ensure KM process is in place and used Provide adequate tools to capture explicit and tacit knowledge and adequate time and opportunity to gather collective knowledge Utilize Core Team to build out KM capacity 4

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Envision the Future State: Results of the Self Assessment Key Competencies KM Strategy Leadership Behaviors Networking Learning (before, after, during) Capturing Knowledge 6 Path Toward Improvement Mission, Vision, Framework Culture and Ownership Communication and Collaboration Tools and Techniques Structures and Systems

Human and Institutional Capacity Development Project in Rwanda (HICD-R) KM Strategy: Establish Mission, Vision, and Framework Implement through Core Group 7 Leadership Behaviors: Build Organizational Culture to Enable Learning Incorporate KM in Employee Action Plans

Human and Institutional Capacity Development Project in Rwanda (HICD-R) Networking: Collaboration Mechanisms Shared Calendars Chat Communities of Practice Social Technologies 8 Learning (before, during, and after): Tools and Techniques Peer Assists After Action Reviews Smart Lessons

Human and Institutional Capacity Development Project in Rwanda (HICD-R) Capturing Knowledge: Structures and Systems Taxonomy Shared Network Drives –Consistent use of common organization –Assigned liaison person –Set up matches website and paper filing system EDMS –Support roll out Databases –Develop business requirements and coordinate development of systems with similar goals 9

Human and Institutional Capacity Development Project in Rwanda (HICD-R) Taxonomy 10 Purpose: Method of classifying and indexing “things” Origin: Modern times=Carl Linnaeus Implementation tips: Analyze content and assets Use categories and subcategories Focus on how users want to access “things” Be collaborative: co-develop and test with users Govern vocabulary and apply consistently

Human and Institutional Capacity Development Project in Rwanda (HICD-R) After Action Review 11

Human and Institutional Capacity Development Project in Rwanda (HICD-R) After Action Review Purpose: Support learning after doing through reflection Origin: US Army technique developed in the 1970s Implementation tips: Conduct immediately Focus on leader, team, and individual performance Should be facilitated Maintain an open and blame-free climate Link to training Record learnings Reference: Collison C. and Geoff Parcell G. (2001, 20014) Learning to Fly. Learn more: 12

Human and Institutional Capacity Development Project in Rwanda (HICD-R) Peer Assist 13 Purpose: Support learning before doing through consultation Implementation tips: Invite peers with implementation experience Focus on real task or technical challenge Spend minutes Include facilitator and notetaker Convert notes into summary guidance Reference: Collison C. and Geoff Parcell G. (2001, 20014) Learning to Fly. Learn more:

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Human and Institutional Capacity Development Project in Rwanda (HICD-R) Smart Lesson 15 Purpose: Promote learning through analysis of lessons Origin: World Bank Group began in the 1990s Implementation tips: Target both internal and external audiences Incentivize staff to develop and encourage co-authorship Keep to maximum of four pages Include photos and journalistic writing style Reference: