Frankfurt Book Fair Clare Hart, President & CEO Frankfurt, Germany October 2000

Global Business Intelligence Market Source: Simba Information 7 bil 5 bil 3 bil $1 bil

Web delivery of business information will be an $11 billion market worldwide by 2004, according to Forrester Research International Data Corporation (IDC) predicts that the number of intranet users will reach 133 million by Intranet products and services will grow by 50 percent per year from 1999 to 2003, according to Miller Freeman Inc. The Enterprise Information Portal market was $4.4 billion in 1999 and will grow to $14.4 billion by 2002, according to Merrill Lynch Business Drivers

Revenue by Region Dow Jones Interactive 3% 2% 95% Reuters Business Briefing 20% 10% 70%

Fully Global, Fully Local All major local business publications (where possible) Product interface in local language Cross-border information via English abstracts Coding and Search criteria in local language A local office or representative Support & training in the local language and during local hours.

All Major Local Business Publications – Where Possible LanguageTotal Bulgarian 1 Czech 6 Danish 4 Dutch 13 Finnish 8 French 46 German144 Hungarian 6 Italian 16 Norwegian 3 Polish 2 Portuguese 11 Russian106 Slovak 1 Spanish 29 Swedish 7 Turkish 6 Totals409

23 national dailies (20 available on day of publication on RBB) 13 countries 11 languages Cross-Border Information via English Abstracts

Coding and Search Criteria in Local Language Europe – Barcelona- Bratislava – London- Moscow – Sofia Asia – Singapore- Tokyo Americas –New Jersey- Virginia

Local Office or Representative Representatives in 58 cities in 30 countries Including –Sales –Support and Training –Technical Consulting –Enterprise Consulting

Support & Training in Local Language and During Local Hours 69 Sales, training and support staff 22 offices in 16 European countries 20 languages During Local Business Hours

The Corporate Intranet