How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers? 8th May 2013 Bill Davies, JCA bill.davies@jcaglobal.com.

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Presentation transcript:

How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers? 8th May 2013 Bill Davies, JCA bill.davies@jcaglobal.com

Who are JCA? One of the UKs leading business and employability psychology consultancies Over 17 years experience delivering sustainable people assessment and development solutions, working across Europe the Middle East and the globe Innovative training and careers psychology services, underpinned by leading edge products and cutting edge technology

The KASH model K Knowledge A Attitude S Skill H Habits

The 3 Keys Attitude Skill Tools

Attitude

EI: Sustainable impact Rich to talk about Mie and Momentum and impact on EA. Why they engaged with EI, initial reactions, reflective reactions – progression and sustained results. The data in the graph looks at the EI scales that are most relevant to customers in the W2W sector. Based on feedback from 150 Mangers who attended Mie Workshops

Skill Highly developed communication skills (verbal & non verbal) A coaching approach Empathy Understanding the labour market Well connected / good networks

Tools

Summary The 3 keys to providing effective, knowledgeable and timely support to young jobseekers are attitude, skill and tools All three can be developed Identifying red and green behaviours helps to develop the correct attitude. Emotional Intelligence development is key The correct attitude helps to develop a strong skill base Effective, efficient tools can add impact and value