Rose Holley, Trove Manager National Library of Australia ALIA Online Conference, Sydney 1-3 February 2011 Find and Get in Trove: Making Getting Better

2 ‘Find’ and ‘Get’ 100 million items

3 Why ‘Getting’ matters “It is important to remember that for many end users, without the delivery of something he or she wants or needs, discovery alone is a waste of time...Delivery is the goal of most searches” OCLC, 2009, Calhoun. ‘Online Catalogs - what users and librarians want’ “…it is natural to expect to be able to access content, not just discover it…” Australian Sports – Hunting the Emu,

4 Seamless, self service, convenience “Self service, satisfaction and seamlessness are definitive of information seekers expectations. Ease of use, convenience and availability are equally as important to information seekers as information quality and trustworthiness.” 2003 OCLC Environmental Scan Dark Orange, 2008, Emu feathers in hat

5 What matters to users OCLC, 2010 Katie Birch “In the old days the library was it - there weren’t many other choices. Today that is not the case”. OCLC, 2003, Environmental Scan

6 Reduce dead ends… Users are 1.Unable to get the item: no holdings, no purchase, no online. OR 2.Unsure how to get the item: screen confusing, too much information. Benny Lin, 2005, Flickr

7 Unambiguously identify digital items 7

8 Add enrichment data Cover art Abstract Table of contents Reviews Ratings Comments Lists

9 Multiple get options

10 Label the ‘online’ categories more clearly within that tab

11 Libraries tab improvements View by state Collapse/expand holdings Show access conditions Colour code access

12 My libraries – access conditions

13 Short library names in results

14 FRBR - Emu “work” get screen Version ‘get’ options below Work ‘get options’

15 Emu “versions” get screen Date and language show but details are collapsed. Click the cross to expand

16 Version get screen - expanded Swedish version

17 Purchase item Bookshops with online catalogue Bookshops without online catalogue Private sellers add details in comments

18 Newspaper alerts

19 Expansion of ‘Copies Direct’ to Newspapers High quality print Tiff file Missing pages not digitised Better/different copy of poor quality page

20 Access to authenticated resources for affiliated users

21 What can Trove/ANBD contributors do? Update holdings in ANBD (especially deletions) these will carry through to Trove Update ALG and your holdings to show as much granularity as possible. It is better for users to see branch locations rather than parent organisation Enable deep linking from your catalogue to Trove

22 Digitisation Planned digitisation programme Utilise national newspaper digitisation infrastructure and contribute regional titles ($2 page) Invite users to suggest items for digitisation Activate ‘digitisation on demand’ (no cost to user and items made available to all) Photo courtesy of Kirtasbooks

23 Print on Demand Espresso Book Machine. One installed in Australia 2008, removed 2010.

24 Remote copying services Re-imagining Libraries project for NSLA libraries Implement remote copying services Integrate services into Trove NLA ‘Copies Direct’ already implemented SLV remote copying service activated Dec 2010, not yet implemented into Trove.

25 How to deal with dead ends? Actually no get options…

26 How to deal with broken links? How much is broken? 3-5% in ‘Freely available’ Up to 50% in ‘Possibly online’ As a comparison… 35-45% of links in Australian monographs and serials in NLA catalogue broken Ideas for fixing? Use pi’s not url’s Change ANBD workflow and add link checker Change Trove harvester workflow to add link checker Users report/mark/correct broken links Identify worse offenders Send lists of broken links to record owners for fixing

27 Buy digital books – Google ebookstore

28 Buy things other than books? Music – DVD – Audio - Maps

29 The ‘Get’ Golden Egg “ I am registered in Trove, there will be a ‘get it’ button for the item I want. This would send a request to the library, museum, archive, art gallery etc. The item would be sent to me at home. I would be able to track its progress, it wouldn’t cost much, it would be quick and reliable. I wouldn’t necessarily have to return the item”. Sterling silver cup with mounted Emu egg, 1862, National Gallery of Australia. National, easy, unmediated, cheap, direct-to-door ‘get’ system.

30 I call on you… Please help improve ‘getting’ for Trove users How can Australians implement a new ‘get’ system that really meets the needs and expectations of users? Emu caller at Australian Museum Toby Hudson, 2010

Questions? EMU © Copyright 2010 David Chudnov, FreeLargePhotos.com.