1 Update on Patron- Focused Services: A Panel Discussion American Library Association, ILL Discussion Group Meeting January 15, 2005

2 Presenters: Suzanne Ward – Purdue University Tanner Wray – University of Maryland, College Park Karl Debus-Lopez – Georgetown University Jim Jaquette – Thomas Crane (MA) Public Library

3 Presentation Order Concept Overview Follow-up: what happened since 2002? Open Forum: – Implementations Elsewhere – Questions & Answers

4 ALA Annual Meeting 2002 (Atlanta) “Patron Focused Services: Models of Collaborative Interlibrary Loan, Collection Development & Acquisitions”

5 ILL Book Borrowing: Traditional Model Borrow book A few weeks’ use Return book

6 ILL Transaction Costs ARL average transaction cost (2002 study): $26.78 – Borrower: $17.50 – Lender: $ 9.28

7 Exploring a New Model: Keep the Book! Immediate purchase of ILL book requests that meet certain criteria

8 Why a New Model? Fill requests that might otherwise go unfilled Enhance the collection based on patrons’ expressed needs Improve service and patron satisfaction

9 What Is It Called? Books on Demand Just-in-Time Acquisitions Point-of-Need Acquisitions Collaborative Collection Development Buy/Borrow

10 Just-In-Time Model Establish acquisitions parameters Purchase book Lend to ILL patron Add book to collection after patron use ASSUMPTION: A book that one patron needs will also be useful to others.

11 Funding the program ILL funds? Discretionary funds? Collection development funds? Gift Funds? Other?

12 Acquisitions Criteria Publication date Language Popular/Scholarly … Fiction/Non-fiction Hardcover/paperback/audio visual Maximum cost Delivery time Supplier

13 When to buy? First search string failed Too new/popular to borrow Immediately, if criteria met

14 Who makes the purchase decision? ILL librarian? ILL technician? Acquisitions/collection development librarians/bibliographers?

15 Who to buy from? Online bookseller Local bookstore Usual book vendor Publisher Out of print/aggregator site

16 To catalog or not to catalog …. Lend to patron first? Catalog item first?

17 Major Workflow Objective As little extra processing as possible

18 Evaluation Criteria – Track subsequent circulation – Solicit patron feedback – Analyze patrons’ departments & status – Analyze purchased books

19 Evaluations Patrons – Books arrived quickly – Books very relevant to research Bibliographers (after the fact) – Most books relevant to collection – Many interdisciplinary (“through the cracks” titles) Subsequent Circulation – Higher compared with “normally” acquired books – High ILL use

20 Conclusions Patrons delighted with program Turnaround time acceptable Project adds relevant titles to collection Extra processing time not significant Not as effective for sci/tech titles

21 What’s Happened Since 2002? Thomas Crane Public Library Georgetown University Purdue University University of Wisconsin University of Maryland

22 Does your library have an ILL acquisitions program? Successes? Challenges? Buy-in from colleagues? “If I knew then what I know now” Patron response? Workflow management? Program analysis?

23 Starting a New Program Questions? Possible challenges? Funding? Concerns?