S P O N S O R E D B Y S M A R T S I G N A L Less is More! Pitching New Ideas to Not so New Operators and Managers. Less is More! Pitching New Ideas to Not so New Operators and Managers. KeySpan Corporation John L. Ragone Transpara Corporation Michael Saucier September 20, 2006 KeySpan Corporation John L. Ragone Transpara Corporation Michael Saucier September 20, 2006

What are we doing here today?  “KeySpan” Quick facts  The Background: Our Internal Customers  The Pitch: Introducing new technology  The Deliverables >Transpara’s Visual KPI >Smart Signal’s EPI*Center

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Who are we? KeySpan is the Largest Investor Owned Utility in New York State. Our Fleet consists of: Steam Plants Gas Turbines Combined Cycle

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Where are we?

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L National Grid/KeySpan Aquisition  Announcement - February 2006  Third largest utility in the U.S.  $11.8 billion Deal  Expected Completion - 1st Quarter 2007

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Technology Adoption at KeySpan

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Background Knowing our customers

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Background Our Operator’s Perspective  “I’ve been running this plant for 20 years without a computer and I don’t need one now!”  “It’s big brother looking over my shoulder!”  “I don’t want any more data!”  “I’m not computer literate!”  “I don’t need any more work!”

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Background Our Manager’s Perspective  “Web enabled devices are a luxury, we’re trying to run a business here.”  “I don’t need anyone from headquarters second guessing our decisions without all the details!”  “I don’t want any more data!”  “I’m not a computer analyst!”  “I don’t need any more work!”

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Pitch

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Pitch We focused on Operator hot buttons  Initially targeted local plant missionaries and opinion leaders  Solicited operator input  Provided fewer screens with “Key Information” using large visible numbers, buttons and graphics in our screen designs  Provided “Operator specific training”  Minimized audible alarms. Used new systems to Automate manual tasks

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Pitch We focused on Manager hot buttons  Presented solutions that would reduce risk  Solicited manager input to design screens  Set up different levels of implementation for our products  Provided “manager specific training”  Reduced routine workload  Initially targeted local plant missionaries and opinion leaders

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Deliverables

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Deliverables Transpara Visual KPI

Visual KPI 2.0 Architecture Visual KPI Config Excel 2003 or Excel 2007 Configuration only, no run- time association or storage Publish Scorecards via Web Services Any Mobile or Desktop Client PI Historian Real-time Data Perf Equations Queries Any RDB Existing Data External KPIs Any LOB App Link to financials Planned values SAP, MRO, etc. Data Sources Visual KPI Server Composite KPI Engine All meta data in SQL 2005 Windows Server 2003 ASP 2.0 Web Site Web Services Config Web Services XML over HTTP

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Top Menu of All Views Summary View – Desktop, PDA, Phone

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Role 1 - VPs and Operations Managers High-level overview of system status

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Role 1 - VPs and Operations Managers Drill-down for system status Scorecard

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Role 1 - VPs and Operations Managers Detail = Total MW for all sites

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Role 2 - Plant Manager Focus on his Units only

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Role 2 - Plant Manager Detail = Single Unit Performance

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Role 3 - Technician Asset and Task Centric Focus

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L Role 3 - Technician Detail = remote CEM subsystem tuning

Visual KPI Summary  Delivers “hard to access” operational information at the right level of detail by role  For Management, Operations, Technician  Uses existing security infrastructure and leverages existing technology investment  Deployment and configuration is simple and can be accomplished in a few hours >Put system on-line in a single day >KeySpan personnel built scorecards the same day

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Future

S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L The Future SmartSignal EPI*Center

Real-time Watchlist Everywhere S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L

Real-time Watchlist Everywhere S E P T E M B E R 2 0, S P O N S O R E D B Y S M A R T S I G N A L

Drill down to underlying data S P O N S O R E D B Y S M A R T S I G N A L S E P T E M B E R 2 0,

S P O N S O R E D B Y S M A R T S I G N A L Visual KPI - SmartSignal Summary  “On Demand” access to data by role  Leverages the existing Infrastructure  Provides data mobility  Easily configured presentation  Simple web interface