A strategic alliance of businesses, ministries, churches and individuals delivering HOPE …in substance as well as message.

A family of services to and through the transportation industry

We Deliver Hope Truck Drivers’ Memorial Cemetery Special Transportation Alliance

We Deliver Hope Background: Chuck Sonn n Audit Liaison MD-DOT / FHWA n Fuel Manager (700 trucks) n Fuel Consultant (20,000 trucks) n Director of Recruiting (700 trucks) n Ministry Development / Chaplain

We Deliver Hope The Formula for Success n Biblically-based foundation n Success = Serve + Grow (In that order)

We Deliver Hope Opportunity with Drivers n Retention vs. Fleet Development n Perspective is Important n Positive Delivers Progress

We Deliver Hope Focus on the Positive … Build Stable Fleet n Turnover example: 100 drivers, 100% turnover n 50 drivers stable, 2 turns n 75 drivers stable, 4 turns n Raw cost is same to hire (100 drivers) n Real cost differs due to intangible costs

We Deliver Hope The Cost of Driver Turnover n Tangible – personnel, payroll burden, office space & supplies, administrative (dac, mvr, drug screen), phone, office equipment, orientation, etc. n Intangible – accidents, service failure, out of route, out of network, workers comp claims, breakdowns, communication problems, etc. n Trending is critically important – keep score by length of service.

We Deliver Hope The Recruiting Process n Who is your best recruiter? (driver) n Who is your best hire? (driver referral) n Experience requirements? n Career change students? n Keep score.

We Deliver Hope What OTR Drivers are Looking For n Pay n Benefits n Home time n Equipment n Quality of job (service area, in-cab benefits, fuel network, etc.) n Quality of Life and Personal improvement

We Deliver Hope Quality of Life The best product or service to improve life on the road is based on new technology. Our industry, country and world have been moved into cyberspace. Now the driver can have this in the cab of his truck. WI-FI or wireless broadband can deliver unlimited resources for entertainment, communication, personal improvement and etc. (Check out link or presentation for Truckstop.net)

We Deliver Hope Personal Improvement for Driver n Development Health Finances Communication (relationships) n Analysis Physical evidence (weight, illness, habits, etc) Garnishments n Forecasting Personal problems create service failures Keep score and be aware of those who don’t care

We Deliver Hope Relationship Management n When things go wrong we find out how good our relationship is. n Our greatest opportunity to strengthen relationship depends on our actions. n How do you handle illness, injury or death on the road? Driver Family

We Deliver Hope Statistics

We Deliver Hope Statistics

We Deliver Hope Statistics … continued Best Estimates Indicate 5:1 (Natural to Crash ) n Total Deaths 4,500 n Total Hospitalization186,000 n Indigent Deaths (1%) 45 n Special Transport (1%)1,860

We Deliver Hope Special Needs n National Truck Drivers Memorial Cemetery n Special Transportation Alliance AmCoach / TransAlive Regional Coaches (7 to start) RV Dealers Association

We Deliver Hope

We Deliver Hope Value / Cost to Your Company n Value of a death / illness policy? n Cost of this policy to driver = $ 0 n What is your driver worth? $/yr n Share with all employees $/mo (p/r deduct) n Share with trading partners and vendors n Will this build unity? Go the second mile!

We Deliver Hope Disaster Relief and Community Involvement n Most companies already do this! n Ongoing monthly need for foodbanks and/or shelters, Habitat, medical supplies, etc. (4,000 loads / mo). n Logistics and automation being completed by 2 nd Quarter, 2004.

We Deliver Hope The Decision is Yours n It all begins with your drivers …set yourself apart. n Most people will help those in need …they just don’t look for them. n Giving is good business …and it’s good for business.

A family of services to and through the transportation industry Drivers 10% Fuel $.05