Project Background Project Progress To Date – 24-7 & Luminis Project Plan Communicating the Project to Students and Staff Organisational Readiness and the impact on you AGENDA

Project Background Students are expected to use many of the University business systems (eg: MISIS, OASIS, 24/7, , Webhelpdesk, Library Catalogue etc). Students are expected to know which systems to use, for what purpose and where to find information. Students have found difficultly in remembering the range of userids and passwords - Learning Resources staff spend a significant amount of time assisting students who have forgotten passwords.

Project Background (Cont..) Research undertaken to help the University improve the student experience through Student Communications. The results revealed That communications do not work the way that the University wants, or the way that students expect. Students are experiencing information overload and feel lost in an information jungle - important information is not personalised. 24/7 is perceived as an on-line hub but is not being effectively used. Students want to engage, with the university and each other. Need to give students an MDXperience – there is a lot happening and students are not hearing about it.

Project Background (Cont..) This Project has been formed to address these issues by empowering our students with access to information, resources and services, no matter where they are, without needing to know which system to use or under what University structure to find information. This Project will encompass the redevelopment of 24/7 introduction of new SungardHE Luminis Portal.

Project Progress to Date – 24-7 August Research completed November Staff consultation December 2010 – student online card sort completed February Integration with student portal begins March Prototype sign off April - May IA and content development

Project Progress To Date - Luminis Key requirements gathered from the 6 teams – General, Learning and Teaching, Student Admin and Support, Finance, Exams and Assessment, Communities Proposed structure developed in design week in February Content and build training completed at beginning of March Teams now building their functional specs – presentations on 3rd May and final sign off on 12 th May

Project Plan – Functional Key Milestones MilestoneDateStatus 24-7 – design and build (by agency) 24-7 – user acceptance testing 2 May 18 th May – 2 nd June Design and Build28 Feb – 15 JulIn Progress 24-7 Content planning and writingApril – 31 st MayIn progress

Project Plan – Functional Key Milestones MilestoneDateStatus 24-7 content migration2 nd June – 16 th June 24-7 site sign off21 st June Testing – (Luminis & 24-7)6 Jun – 12 Aug Go-live Decision by Project Board 16 August Student Portal Go-live (24-7 and Luminis) 5 Sept

Communicating the project to students and staff Student Communications Plan 23 rd March – 10 th April - Naming competition 12 th April – letter from Margaret House launching portal and new name 9 th May – personalised postcard launching new website look 15 th August – student portal guide & video 5 th September – October – helpdesks & support across all campuses Ongoing – student enewsletter, dedicated 24-7 area, facebook, YSWD magazine, Musu website, Oasis, Misis, , slides on campus, desktop pop ups Staff Communications Plan Dedicated intranet area Staff newsletter Staff presentations & surgeries

Organisational Readiness & Impact on you Key messages Any suggestions for the new name? Opportunity to improve content for your area on 24-7 – student focused MISIS and OASIS for staff are staying the same Any documentation that refers to OASIS/MISIS or 24-7 links will need to be changed – programme/module handbooks, learning and quality enhancement handbook Any local student documentation will have to be reviewed and updated where necessary The student login will be the Student IT User Id ie JK School nominee for co-ordination of all documentation All programme and module handbooks to be housed on OASIS consistent with PIP data please continue to do this

Questions?