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Presentation transcript:

Business Process Outsourcing

Business process outsourcing in the Philippines 1 'Business process outsourcing' or 'BPO' is a growing industry in the Philippines. In 2011 the Philippines was the country with the highest number of employees at Call Centers, with about 400,000.

Business process outsourcing in the Philippines - Overview 1 The business process outsourcing industry in the Philippines has grown 46% annually since In its 2013 top 100 ranking of global outsourcing destinations, Tholons, a US-based strategic advisory firm for global outsourcing and investments, has ranked the Philippine capital Manila number 3, lifting it 1 notch to knock off India’s New Delhi from number 3 spot in 2012 to number 4 in The top spots remained unchanged, ranking Bangalore 1 and Mumbai 2.

Business process outsourcing to India 1 'Business process outsourcing to India' refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs).

Business process outsourcing 1 'Business process outsourcing' ('BPO') is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or business process|processes) to a third- party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.Tas, J. Sunder, S. 2004, Financial Services Business Process Outsourcing, Communications of the ACM, Vol 47, No. 5

Business process outsourcing 1 Often the business processes are information technology-based, and are referred to as 'ITES-BPO', where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

Business process outsourcing 1 In 2010, the Philippines surpassed India as the largest business process outsourcing industry in the world.Balana, Cynthia D. and Lawrence de Guzman. (December 5, 2010).. The Philippine Daily Inquirer. /story/63053/economy/companies/philippin es-still-top-bpo-destination-consulting-firm

Business process outsourcing - Benefits and limitations 1 Business process outsourcing enhances the flexibility of an organization in different ways:

Business process outsourcing - Benefits and limitations , IT and Business Process Outsourcing: The Knowledge Potential, Information Systems Management, Vol

Business process outsourcing - Benefits and limitations 1 A third way in which BPO increases organizational flexibility is by increasing the speed of business processes. Supply chain management with the effective use of supply chain partners and business process outsourcing increases the speed of several business processes, such as the throughput in the case of a manufacturing company.Tas, Jeroen, Sunder, Shyam Financial Services Business Process Outsourcing. COMMUNICATIONS OF THE ACM Vol. 47, No. 5

Business process outsourcing - Benefits and limitations 1 Consequently, these challenges need to be considered before a company decides to engage in business process outsourcingMichel, Vaughan, Fitzgerald, Guy

Business process outsourcing - Threats 1 Risk is the major drawback with Business Process Outsourcing

Economy of South Africa - Business process outsourcing 1 Over the last few decades, South Africa and particularly the Cape Town region has established itself as a successful Call center and business process outsourcing destination

Bacolod - Business process outsourcing 1 Bacolod is the Philippines' third fastest growing economy in terms of information technology (IT) and business process outsourcing (BPO) activities. The city has been recommended by the Information and Communication Technology Office of the Department of Science and Technology (Philippines)|Department of Science and Technology (DOST) and Business Processing Association of the Philippines (BPAP) as the best location in the Visayas for BPO activities.

Dumaguete - Business Process Outsourcing 1 With more than a dozen IT and BPO locators, Dumaguete City is becoming one of the preferred Business Process Outsourcing (BPO) and Information Technology (IT) hubs of the Philippines.[ t.asp?sourceid=smenu=67twindow=Defaultmad=N osdetail=8868wpage=skeyword=sidate=ccat=ccat m=restate=restatus=reoption=retype=repmin=rep max=rebed=rebath=subname=pform=sc=1028hn= asianjournalusahe=.com Baguio, Dumaguete now in top 10 BPO Next Wave Cities]

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