The Open Source IP PBX Niche Product or Disruptive Technology?

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 3 Open Source in the SMB Are you already using any open source software? Linux servers –File servers –Web Servers –Mail Servers –Desktops Applications –SugarCRM –MySQL –OpenOffice

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA More Common OSS Projects GAIM/Pidgin Firefox Thunderbird Filezilla VNC Bugzilla ClamAV Putty IPCop/M0n0Wall/pfSense/Smoothwall 4

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA Open Source Telephony Projects SIPx CallWeaver FreeSwitch Asterisk trixbox / Elastix FreePBX VoiceONE VICIDial 5

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA Can you rely on OSS Telephony? Stability / Reliability –Hundreds of thousands of businesses running today Support –Hundreds of certified support technicians Digium & Fonality both have training programs –Paid support options from parent companies Digium & Fonality both have paid support options Certified Hardware –Heavy duty testing ensures interoperability Enterprise-ready hardware –Digium, Rhino, PIKA, Sangoma, Polycom, Aastra 6

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA Is OSS Telephony just a fad? Are these just a niche or fad product? –Huge investments by big companies Matrix Partners Intel Capital –Companies are building commercial products on top of the open source components Fonality PBXtra / trixbox Pro Digium Asterisk Business Edition Numerous appliances coming to market –Fonality, Digium, 3Com, PIKA, Rhino, Xorcom 7

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA Is it a disruptive technology? Brings Fortune 500 PBX features to the SMB Enables advanced features previously unavailable –Branch offices –Telecommuters –VoIP Service Providers –Queues / Conference Rooms / Follow-Me –Softphones Intra/Extra Company Connections Pricing is far less than legacy systems 8

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA Allows new class of resellers PBX systems have always been the domain of legacy resellers/VAR’s IP PBX system can now be installed by IT Techs –Systems are easy to install and configure –Runs on existing data network –Utilizes TCP/IP –Uses commodity PC hardware –Interfaces through existing switches and firewalls –This is the domain of the IT Consultant! 9

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA OSS PBX Systems Evolve Systems are evolving at a rapid pace –New features –Greater reliability –Easier maintenance –Easier to support –VoIP quality is improving –More companies providing training 10

January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA All Roads Lead to OSS! Is OSS Telephony right for the SMB? –Pricing is great –Features are incredible –Consultants are getting trained –Parent companies offer support –Parent companies certifying hardware –Systems are getting easier to use The time is now right to consider an OSS telephony platform! 11