Interviewing Techniques 1September 17, 2015SCORE Chapter 23: Rochester

2September 17, 2015SCORE Chapter 23: Rochester Learning Objectives TMWBAT: Master 1 interview techniques to identify the most qualified candidates. Develop a master guideline of questions that can be used repeatedly & uniformly

3September 17, 2015SCORE Chapter 23: Rochester Illegal Questions In US, there are: Civil Rights Law of 1964 preventing discrimination Americans with Disabilities Act which prevents discrimination based on physical limitations

11 Protected Categories September 17, 2015SCORE Chapter 23: Rochester4 AgeMarital Status ColorPregnancy CreedRace DisabilityReligion EthnicityVeteran Status Gender

5September 17, 2015SCORE Chapter 23: Rochester Job Description Title Reports to: Scope of Responsibility Grade or wage range Comparable Job Duties & Responsibilities “All other duties & responsibilities as required by management.”

6September 17, 2015SCORE Chapter 23: Rochester Skill Sets Technical skills What shows upon their resume Computer Work experience Education / degrees Performance skills: [How do you discover these?] Does not show up on their resumes Work ethic Character Decision-making Critical thinking

7September 17, 2015SCORE Chapter 23: Rochester Behavior–based Questions The best predictor of future performance is past performance Hypothetical questions get hypothetical answers in response. So what, in fact, did you learn about the candidate’s qualifications? BBQ questions the candidate on actual experiences in their previous jobs

8September 17, 2015SCORE Chapter 23: Rochester How to Ask BBQ? “Give me a specific example of the time when you…. [skill set]” “In your current job describe how you handled a [specific customer problem] “

9September 17, 2015SCORE Chapter 23: Rochester 2 nd & 3 rd Level Questions “Give me a 2nd example.” “Give me another example.” “What did you learn about past experience?”

10September 17, 2015SCORE Chapter 23: Rochester Contrary Evidence Questions “Give me a specific example of a time when you were not successful in that [skill set].” “What did you learn from that experience?” “Who did you turn to for assistance?” “Did you involve your manager from the start? If not, why not?” “How did that change your work habits or techniques?”

Example September 17, 2015SCORE Chapter 23: Rochester11 To learn about:Technical Skills in Electrical Engineering First Question“Give me a specific example of a project that you worked on dealing with GPSS.” Follow-up Question“Give me another example. How did that differ?” Follow-up Question“Give me a 3 rd example. How did that differ from the other two?” Follow-up Question“What did you learn from these experiences?” Contrary-Evidence Question“Give me an example of a time when you managed an engineering project & it did not meet specifications or timelines.”

12September 17, 2015SCORE Chapter 23: Rochester Strategies for First 3 Interviews Skill sets & technical abilities Work ethic & performance skills Chemistry with other team members

13September 17, 2015SCORE Chapter 23: Rochester Closing the Interview “Thank you very much for the opportunity of getting to know you. If you are 1 of the top 3 candidates for this position, you can expect a call from me within 24 hours.”

14September 17, 2015SCORE Chapter 23: Rochester Realistic Job Preview Provide the candidate an opportunity to sit in on a live-time preview of what the job actually entails. Then debrief on their: Observations Comfort level Applicable skill sets Commitment to be able to execute on this job

15September 17, 2015SCORE Chapter 23: Rochester Final Offer [Check with HR specialist or attorney for forms & procedures]

September 17, 2015SCORE Chapter 23: Rochester16 Questions / Comments