UNHCR/e-Centre/InterWorks - Emergency Management Training Session Introduction to Refugee Emergency Management

 Mgmt fundamentals (planning, organizing, controlling, influencing) are basic to emerg mgmt  New focus on communication, delegation, and teamwork has relevance for emergency managers  Many problems facing emergency managers point to need for openness towards coordination  Emergency continuum concept highlights need for preparedness in improving response  Indicators are helpful in determining if actual emergency exists; they must be balanced with common sense Main Points

Planning: determining in advance what to do and how to do it. Influencing: affecting the behavior of individuals or groups Controlling: correcting actual performance to meet planned goals Organizing: the ordered structuring of relationships “ Traditional” Management Fundamentals

Planning: determining in advance what to do and how to do it. Why do we focus so much on the need for planning?

Planning Influencing Controlling Organizing Relative $ Costs of Mgmt Fundamentals

UNHCR/e-Centre/InterWorks - Emergency Management Training  Effective communication  Delegation of responsibility, authority  Empowerment, support, team-building The focus today also includes:

“A population displacement emergency is any situation in which the life or well-being of refugees or IDPs will be threatened unless immediate and appropriate action is taken, and which demands an extraordinary response and exceptional measures.” Definition

What major problems do emergency managers confront? ????????????????

 unclear objectives  massive needs  limited resources  security and safety issues  poor communications /confusion  too much to do  too little time  extreme importance of decisions Problems facing the Emergency Manager

What are the more technical aspects of an emergency response that you are called upon to manage? ????????????????

 health  sanitation  food & nutrition  camp planning/shelter  logistics  water systems  community services  registration & distribution systems “If you can’t be an expert yourself, at least know when to call one.” Technical Aspects

“...an interrelated group of people or organizations who work together as a team to achieve a common purpose”  Coordination is key! Operation

Information Sharing Collaboration Joint Strategic Planning and Programming Coordination Increasing “degrees” of coordination

Durable Solutions Implementation Operations Planning Contingency Planning Early Warning Assessment Emergency Continuum

Step 1. Step 1. Answer these questions individually. What are the goals - the desired results- of good emergency management? List 3 of the highest priorities. Take 5 minutes to write down your answers. Exercise

  Step 2.   Working as a team, what would be the expected results of good emergency management? Prioritize your answers starting with the most critical issue first. List at least 5 issues. Exercise Take 20 minutes to reach consensus and write your list on the flip chart. Select a member to report your findings to the group.

 Some Emergency Indicators Balance analysis of indicators with common sense!

Death Rate Calculation Deaths/10,000/day = Number of deaths x 10,000 Days counted x population If 21 people have died in one week out of a total population of 5,000, then what is the death rate?

ANSWER  Death Rate Calculation  Number of deaths x 10,000  Days counted x population  21 (deaths) x 10,000  7 (days) x 5,000 (total pop.)  or 6/10,000/day6/10,000/day