River Campus Libraries User Centered Design Process Susan Cardinal, Science Libraries David Lindahl, Digital Initiatives

Questions  Who is involved in the web design process?  Who makes decisions?  How do I participate?  Where do change requests go?  How are new products rolled out?

History Web Working Group

Usability group Design group Three Groups Content group

Usability group Design group Skills and Experience Content group Library science Content Content providers User interfaces Users User interface design Visual design Web standards Technology Usability testing methods

Usability group Design group Roles & Responsibilities Content group Define key tasks Raise issues Manage project Create design iterations and prototypes Respond to issues and test results Manage issue-response process Select appropriate tests to perform Perform tests Report results Manage key-task process

Work Products key tasks test results issue-response designs issues What the user wants to do in the users language. Product that attempts to support users performing key tasks. Test results from Usability group and issues from Content group. Captures test-results and issues, and associates them with appropriate design group responses.

test results Usability group Design group Work Products Content group key tasksissueskey tasks issue-response designs

Design group Work Products Content group issues issue-response designs test results Usability group

Meetings  Regular meetings  Usability  Design  Content  Change Request  Cross-group meetings

User Focus Usability group Design group Content group Highest No other goal than to represent the user. Medium Competes with standards, technology, time and money Medium Competes with exhaustive content, complex tasks GroupUser Focus

Other roles  Page Editors  Assistant Deans (ADs)

How You Can Participate  Share your interests and enthusiasm  Volunteer for a content group  Join the usability group  Send change requests to Digital Initiatives  Respond to requests for feedback

Where Change Requests Go  Active projects -> content group  Inactive projects -> parking lot  Third possibility -> DIU selects it as an initiative

How new products are released  Prototype / description of changes goes out  Minimum seven days notice  Call for comments  Evaluation of comments  Product release

River Campus Libraries Questions? Susan Cardinal, Science Libraries David Lindahl, Digital Initiatives