Applied Benchmarking for Competitiveness C RK Prof Emeritus Eddie O’Kelly A tailored response to the productivity deficit

Applied Benchmarking for Competitiveness C RK The Problem n EU - GDP 33% below US 17% below Japan EU productivity lags behind US and Japan EU employment grow slower than US and Japan

Applied Benchmarking for Competitiveness C RK The Response n Single Market n Single Currency n Benchmarking for Competitiveness n The Lisbon Agenda

Applied Benchmarking for Competitiveness C RK Why Benchmarking? n Benchmarking allows us to : Analyse & Improve Key Business Processes Eliminate Waste Improve Performance Improve Profitability & Market Share n Based on FACTS…..

Applied Benchmarking for Competitiveness C RK Benchmarking = Diagnosis World Class = Medicine Networks = Delivery Mechanism Applied Benchmarking for Competitiveness

C RK n Unemployment was 20% now <5% n 2nd biggest software exporter in the world n EU funding = 10% GDP growth in past ten years n SMEs ranked 15th in productivity n Running out of people - Now looking to be more EFFECTIVE with the people we have... Ireland – Then and Now

Applied Benchmarking for Competitiveness C RK

Applied Benchmarking for Competitiveness C RK  Productivity of Irish SMEs only 68% of E.U. average

Applied Benchmarking for Competitiveness C RK Introduction to Benchmarking 2 Quick Fix 3 Follow up Benchmarking 4 In Depth Improvements 5 Process Benchmarking Building Capability

Applied Benchmarking for Competitiveness C RK The Diagnosis

Applied Benchmarking for Competitiveness C RK Benchmarking is a continuous systematic process for comparing business processes for improvement...

Applied Benchmarking for Competitiveness C RK n Objective n Compare against international database n Learn from Best Practice Examples n Prioritise Actions… for improvement

Applied Benchmarking for Competitiveness C RK n Access to largest European Databases for SMEs n Quantitative and Qualitative n Easily accessed n Rapid response n Building competitiveness for the future

Applied Benchmarking for Competitiveness C RK Premier Division PFAPts Manchester United15… Blackburn15… Arsenal15… Barnsley15… Everton15…162312

Applied Benchmarking for Competitiveness C RK SCHOOL REPORT MATHS75% ENGLISH68% IRISH80% ……. Comment: Richard could focus on his English, particularly his grammar.

Applied Benchmarking for Competitiveness C RK Stage B/marking Maturity of Company StartingOn The WayMature Diagnostic Holistic Process Top Class

Applied Benchmarking for Competitiveness C RK The Medicine

Applied Benchmarking for Competitiveness C RK Do Look See Understand Do Look See Do Understand Process Benchmark ing The Five S’s Total Productive Maintenanc e Overall Equipment Efficiency Six Sigma Business Excellence Value Analysis &Managem ent Lean Production Target Cost Manageme nt Facilitated Assessment Benchmarking Physical&Proc ess Flow in the Office Physical&Proc ess Development Production Control Systems Saving Time in the Workplace MaintenancePractical Quality Tools Team Building & Culture Sales and Growing them Financial Management Supply Chain & Logistics Innovation& Design Business Strategy Implementatio n Self Assessment Benchmarking Physical FlowProcess FlowSet Up Time Reduction Check SheetsRun ChartPeople & Teams Basic Maintenance Level 1 Level 2 Level 3 Look See Understand

Applied Benchmarking for Competitiveness C RK n JIT: n TQM: n Employee Involvement: n TPM: n WORLD CLASS DESIGN: n BPR n SUPPLIER DEVELOPMENT n MEASUREMENT SYSTEMS

Applied Benchmarking for Competitiveness C RK CompanySectorArea of Focus n KeenansEngr Sales Team Devel. n Erin FoodsFood BPR, Purchasing n Laserform ProfilingSubCEngProd Plan.&BPR DiesPrint&PkgProcess&Team Dev FabricationEngrProcess Dev

Applied Benchmarking for Competitiveness C RK CompanySector Area of Focus n Burnside Autocyl Engr Cells&KanBan n Intl Meat Ingred.Food BPR& Office n ColourbooksPrintingTPM n TancoEngr Supplier Dev n PB M/cTechEngr Costing&Quoting n Mc Nally JoineryTimber Prod Plan&Layout

Applied Benchmarking for Competitiveness C RK Summary of Key Benefits n 60% improvement in productivity n WIP down by 85% n Lead time reduced from 5 weeks to 1 week n Happier customers n Shortages from £13,000 to £1,200 / mth n Purchasing savings of £500, n People freed to improve business processes...

Applied Benchmarking for Competitiveness C RK The Network

Applied Benchmarking for Competitiveness C RK World Class Networks n Companies learning with and from each other n Off-site training n On-site help with implementation n Site visits to other companies already using World Class techniques n Using a proven process of World Class tools

Applied Benchmarking for Competitiveness C RK n KEY POINTS: n Networking - 12 Companies - Cost & Resource Effective n Benchmarking Qualitative & Quantitative n Best Practice Introduction n Off-Site - Training, On-Site Interpretation

Applied Benchmarking for Competitiveness C RK Working together!