Successful Deployment and Solid Management … Close Relatives Tim Sinclair, General Manager, Windows Enterprise Management

What customers say… Challenges: “We went back twice to the business for tens of millions of dollars for our last deployment. Our last deployment cost us thousands of dollars per PC. How can we become more predictable?” “We finish one OS deployment and then we immediately start another. Deployments just take too long to complete.” Success: “We just completed a successful deployment of several thousand desktop in less than 3 months (planning stage through deployment completion). What are the attributes that separate failure & success ?

IT Does Matter: Aligning IT with the Business Infrastructure Optimization Model Reduced Complexity & Cost, Increased Business Value Basic Cost Center Uncoordinated, manual infrastructure Standardized Efficient Cost Center Managed IT Infrastructure with some automation Rationalized Business Enabler Managed and consolidated IT Infrastructure Dynamic Strategic Asset Fully automated management, dynamic resource usage

Desktop Costs (example) Hardware / Software Operations Administration Total Direct Costs Total Direct Costs End User Productivity & Downtime (Indirect Cost) Total TCO Basic Rationalized Standardized 16 % 36% 13 % 31% 8% 14%

Manual Deployment $500 - $1000 per PC Light Touch Deployment ~ $250 per PC Zero Touch Deployment < $100 per PC Global Desktop Process Few Images Localization App Packaging Engineer Deploy Operate Desktop Lifecycle Phases Infrastructure Optimization

Discovery/Inventory Image Design Author & Package App Compat / Test OS, SP Distribution State Migration Application Install Config Mgmt / Monitor Patch Management Backup/Recover Security Management Identity/Policy/User Rights Desktop Lifecycle TCO – “Total Cost of Ownership” TCO – “Total Cost of Ownership” recurring indirect and direct costs (e.g., operations, HW, SW) TCA “Total Cost of Acquisition” TCA “Total Cost of Acquisition” non-recurring costs (i.e., deployment and app certification) Engineer DeployOperate Remote Diagnose

Engineering Definition Dynamic Discovery/ Inventory Author & Package Image Design App Compat / Test Periodic Inventory Pull Auto Discover Portfolio HW, SW & Users Linked inventory w/ licensing, Sw & Hw assets, detailed pkg. information, & user GP membership. Departmental Application Compatibility. Testing (manual) Automated Application Certification & App Compatibility Testing Full Regression test capability as Apps and Images are updated Departmental Packaging Packaging Standards, Conflict Resolution & Application Inventory Several Images >10 Layered Image (Drivers, OS, Core, LOB Apps) Automated reference image system connected to OEM partner Offline servicing Standard Rationalized

Deployment Definition Dynamic OS. SP DeployApp InstallState Migration Light Touch Upgrade / Install Zero Touch Upgrade / Install Zero Touch Provisioning State migrated for critical PC’s State Preserved and restored for all PC;s Application Install from central file share Auto Software Distribution, Management & Tracking Self Provisioning of applications by profile Standard Rationalized

Operations & Support Definition Identity/Policy /User Rights Config Mgmt & Monitor Patch Mgmt Inventory/ Asset Mgmt Dynamic Standard Rationalized Config Mgmt. Standards Config Mgmt. standards monitored and auto enforced - compliance Service-level monitoring on all desktops Patch mgmt system Auto patch mgmt of both desktops and servers Separate Apps, Image, Hardware & User Inventories Asset Mgmt., Inv. & License Mgmt. Assets connected to service desk tools AD used for identity access mgmt. Policies baked into images w/ security templates, password policies in place. AD linked with GPO’s for managed desktop & compliance. User Mode or Admin Mode with SRP, password policies. Centrally managed users’ provisioning across heterogeneous systems.

Operations & Support Definition Backup/ Recover Security Management Service Management Remote Diagnose Dynamic Standard Rationalized Backup & Restore standards in place PC to Server backup & restore – auto policy managed Managed backup and restore on all servers and desktops Self Provision Restore Anti Virus and Central Firewall AV, firewall, policy managed, s-wireless Tiered Service Desk Limited Remote Assistance Remote Assistance Capability Service Desk supports users via remote assistance with self healing info Integrated Service Desk with Self Provisioning

5 USMT 4 Unmanaged Temporary State USMT 7 Standard & Optional Applications Desktop Migration Process Managed USMT Drivers Mandatory Applications USMT SMS/OSD SMS

IT Does Matter: Aligning IT with the Business Infrastructure Optimization Model Reduced Complexity & Cost, Increased Business Value Basic Cost Center Uncoordinated, manual infrastructure Standardized Efficient Cost Center Managed IT Infrastructure with some automation Rationalized Business Enabler Managed and consolidated IT Infrastructure Dynamic Strategic Asset Fully automated management, dynamic resource usage

Thank You